Critical Tasks and Expected Contributions/Results:

• Handle customer enquiries , complaints and ensure prompt and effective resolutions to meet customers and business partner expectations
• Work closely across functions to handle and resolve issues promptly and effectively.
• Work across functions to maintain  overall performance standards, and achievement of team objectives
• Maintain feedback and complaint information to system applications and organize an accurate database.
• Provide suggestions for improving customer service quality to meet customers’ expected to satisfaction and collate findings to the Service Feedback Survey.
• Explain about Cigna insurance products for customers
• Drive customer satisfaction by providing best in service with a view towards maintaining the excellent service.
• Analyzing customer’s feedback to management for service improvement.
• Supervise Group Health Team both of Local Group Health and Global Group Health
• Partner with training team to design and implement development framework strengthen health capabilities of Health team

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?