Languages

English

Education

Secondary (high) school graduation certificate
or equivalent experience

Experience

1 year to less than 2 years

Specific Skills

Take, cancel and change room reservations

Register arriving guests and assign rooms

Provide information on hotel facilities and services

Process group arrivals and departures

Process guests' departures, calculate charges and receive payments

Investigate and resolve complaints and claims

Balance cash and complete balance sheets, cash reports and related forms

Answer telephone and relay telephone calls and messages

Clerical duties (i.e. faxing, filing, photocopying)Provide general information about points of interest in the area

Provide customer service

Assist clients/guests with special needs

Maintain an inventory of vacancies, reservations and room assignments

Business Equipment and Computer Applications

Word processing software

Spreadsheet

Internet

Computerized bookkeeping system

Work Conditions and Physical Capabilities

Work under pressure; Attention to detail; Standing for extended periods; Overtime required;

Work Location Information

Willing to relocate;

Personal Suitability

Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Client focus; Dependability; Reliability; Organized;