We are looking for dynamic, highly motivated individuals to join our Guest Experience team.

The Guest Experience Host role exists to provide an exceptional guest experience through the delivery of our Guest Promise and Service Principles for all guests, visitors, contractors, and business partners operating from or using the airport terminals and surrounds.

Grounded in the concept of Manaakitanga, the Guest Experience Hosts work alongside other front-line teams to ensure all guests and visitors to Auckland Airport are shown respect, welcomed, and treated with kindness. 

Whilst no two days will be the same, the role is expected to:

• Care about our guests and be sure every guest leaves wanting to come back. This means we find solutions for our guests and we communicate with confidence.
• Provide a safe environment for everyone at Auckland Airport, which will mean reporting lost and found items, following security protocols regarding unattended bags as well as helping our teams always ensure the safe use of our buildings.
• We assist with the presentation of our terminal facilities. This includes proudly walking through the terminals making sure all facilities are hygienic, clean, and safe to use.
• Airports can often be stressful for those travelling, so we work hard to help our guests feel relaxed. We aim to create an experience that is positive, reassuring, and respectful.
• We assist with daily operational requirements, especially in the event of disrupts, always ensuring that our guests come first, and they have access to information which will allow them to make informed decisions.

This role requires you to work 6 days on, 3 days off rotational roster with shifts of 8 hours per day.  The working day is from 04h00 to 01h30, so you will need to be able to work these hours, have reliable transport and a full driver’s licence to apply. 

To be successful in this role, you will need to be able to demonstrate the following: 

• Experience working in front line customer service environments such as retail, events, transport hubs or hotels
• A customer service ethos where your initiative and can-do and will-do attitude is on display
• A highly motivated, lively, and outgoing personality with a very positive outlook
• Being passionate about delivering a customer focussed service
• Current full driver’s license and reliable transport
• Physically fit (ability to lift luggage of +20kgs) and able to stand for 7+ hour shifts
• Ability to use electronic resources such as tablets and mobile technology
• Strong verbal and written communication skills
• Ideally speak one of the following languages: French, Arabic, Cantonese, Mandarin, Tagalog or Spanish
• A high standard of reliability and integrity

About us

Auckland Airport is New Zealand’s main connection point to the world. Prior to the pandemic, more than 75% of New Zealand’s international visitors arrived through Auckland Airport, with a total of 21 million international and domestic travellers passing through. We provide critical infrastructure and play a significant role in supporting New Zealand businesses, with millions of dollars in freight passing through the airport every year. The wider airport precinct features a world-class business park, commercial office buildings, transport and logistics warehouses, hotels and leisure and recreation facilities.

Today we are proud to support New Zealand’s recovery from the pandemic. The vast majority of the more than 200,000 Kiwis who have returned via MIQ have come through Auckland Airport and over 155,000 people have been vaccinated thanks to the great job of health workers operating from our Park & Ride facility. All our people are vaccinated against COVID-19.

Apply today

If this role sounds like you, we’d love to hear from you. Apply online now before 4 March 2022.

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