Job Description

What will you do?

• Manage daily inquiries from internal partners and vendor

• Track and follow through on issues until resolution providing effective and timely communications to stakeholders.

• Monitor, audit and report to ensure compliance with regulatory and internal compliance requirements

• Handle daily EFT and Online Banking transfers to vendor for processing

• Monitor escalation tracker and exception reports

• Run reports and provide metrics for internal teams as well as sales partners

What will you need to succeed? 

Must have:

• Highly proficient in Microsoft Excel

• Experience in a high volume/high intensity customer service environment

• Excellent communication skills/ (written and verbal)

• Excellent time management and organizational skills with ability to multi-task  

• Adaptability to changes in processes and procedures

• Ability to manage multiple tasks on multiple systems effectively and efficiently

Nice to have

• Bilingual in French and English, written and spoken (preferred)

• Group insurance knowledge

• Post-secondary education (i.e. community college, university preferred)

Special Conditions

Please note this is a 12 month contract.  If you are a full time employee, it is strongly recommended you discuss your application with your manager to assess the status of your current position following the completion of this contract.  All full time employees applying will maintain their complete benefits. 

What's in it for you?

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity