Job description

Requisition ID:  571823

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

This position is responsible for the design of individual learning items and blended learning programs. The instructional designer will be aligned primarily to a particular service line, All EY, or function portfolio, however this position can work flexibly across all portfolios. The instructional designer will work to agreed design quality standards and processes, using approved templates and tools and will collaborate with other designers and learning professionals to support the continuous improvement of design and development speed, efficiency and quality. In addition, the designer will develop and maintain strong relationships with content owners, SMRs, learning and performance consultants, developers, deployment teams and vendors.

Purpose of the Job

Follow EY’s evidence-based learning design processes to define and design individual learning items and programs on time, to budget and quality standards

Conduct skill needs and task analyses 

Plan and document learning solutions and gain approvals from design leaders, learning and performance consultants and content owners; identify existing materials that can be curated and integrated into the learning journey

Write performance objectives that meet EY quality standards

Write design specifications using standard templates to ensure alignment of objectives with assessments, practice, presentation, overviews, integration, and motivation elements; write specifications for configuring effective collaborative learning instances

Conduct quality assurance checks with SMRs, technical reviewers, CPE approvers and deployment teams; utilize their feedback to revise design documents

Write innovative eLearning pages and storyboards, audio/video scripts, facilitator and participant guides, job aids and other materials, test prototype products with sample audiences

Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, simulations, demonstrations, case studies, worked examples, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews

Conduct design quality reviews on new and existing learning solutions using the EY Design Quality Checklist

Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)

Draft deployment plans and consult with regional deployment teams to revise the learning design as necessary

Collaborate closely with developers to ensure finished materials are authored as specified

Assist in pilots and make appropriate revisions to learning materials based on pilot results

Share instructional design best practices with other members of the design team in the spirit of continuous improvements

Supervision Responsibilities

Act independently to complete all aspects of design activities

Review the work of internal or external developers to ensure adherence to the design and to EY design standards

Where applicable, coach instructional designers of third party providers to follow the EY design process; promote use of EY design standards, templates, and tools

Independently maintain and use (when appropriate) an internal network of contacts in other EY practices/departments that will enable personal effectiveness in the position

Knowledge and Skills Requirements

Strong knowledge of learning science and evidence-based design standards and practices to ensure that EY’s learning content is of the highest quality and has the desired business impact 

Strong interpersonal skills

Excellent written and verbal communication skills; ability to write effective instructional text, facilitator materials, audio and video scripts and other design documents

Strong collaboration skills enabling the designer to work effectively with content owners, SMRs, deployment teams, learning and performance consultants, CPE approvers and other members of the learning and talent teams to ensure that clients’ needs, and expectations are met 

Experience with learning management systems (SAP SuccessFactors preferred) and virtual classroom software (WebEx preferred)

Ability to use learning technology and tools, desktop applications and relevant knowledge tools

Other Requirements:

Due to global nature of the role; travel and willingness to work alternative hours will be required

Job Requirements:

Education:

Bachelor’s degree in education, psychology or related field is preferred, not required

Higher professional or master’s qualification in a related discipline is preferred, not required

Experience:

Minimum five years of experience in designing courses and other learning items, preferably at a global level

Demonstrable experience in designing effective e-learning experiences, facilitator, and participant guides (for the physical and virtual classroom), online and classroom simulations, video, and audio media

Demonstrable experience designing e-learning that is accessible to people with disabilities 

Experience with web-based applications and one or more learning management systems is desired

Proficiency with Microsoft Office tools

Demonstrable experience building and maintaining strong relationships with business customers/clients

Demonstrable experience managing change initiatives in global, matrix organizations (such as EY)

Demonstrable experience working in fast-paced, stressful environments to deliver required results

Demonstrable experience using Articulate Storyline or similar course authoring programs is highly desired but not required

Demonstrable experience designing learning for mobile delivery is preferred but not required

Certification Requirements:

Professional qualification in instructional design or related discipline is preferred, not required

Active membership in related professional bodies or industry groups is preferred, not required

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.    

The exceptional EY experience. It’s yours to build.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.