Description

12 Month Fixed Term Contract

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Position Summary

This position is an integral role within the Fund Services operations and the central point in the co-ordination and triage management of all cross team issues and/or delays to ensure the successful delivery of client deliverables.

A key responsibility of this role will be in the planning, implementation and co-ordination for financial year end (FYE) and distribution periods throughout the year.  During these periods Fund Services Operations Support (FSOS) Manager will be the first point of contact for operational issues encountered and be the key contact to manage the issue to resolution.  The role will also be responsible for the monitoring & reporting of year end progress to all internal stakeholders.

Another key responsibility is managing the triage process for BAU Operational Issues across Fund Services.  This includes managing the resolution of the issue to complete the BAU deliverable and then working with the operation teams analyzing the issue, providing recommendations and driving the implementation to ensure that the incident does not re-occur.

Financial Year End/Distribution period responsibilities/activities include:
     * Client timetabling to include all year end deliverables
     * Managing all FYE queries
     * Co-ordinating daily operations status calls
     * Issues management, including triage calls, maintaining issues/action logs
     * Senior Management Reporting
     * Conduct post Year End review (PIR)

Other Responsibilities
     * Build and maintain effective working relationships with Client Executives, Account Managers and Operations Managers
     * Point of contact for Senior Managers, Client Executives and/or Account Managers as well wider internal teams and ensuring they are informed of all issues that may arise and status of all deliverables.  Escalating any potential system or deliverable issues.
     * Escalation point for upstream and downstream teams, leading the process to work through issues with relevant parties.
     * Overall ownership of internal updates including KPI’s with the ability to build out metrics to be provided to Senior Managers, Client Executives and/or Account Managers.
     * Responsible for the co-ordination of all related Management Control Assessment (MCA) processes across Funds Services.
     * Responsible for the coordination of COB (Continuity of Business) across the Funds Operations.

Compliance Responsibilities
     * Ensure the business unit maintains the ethical standards contained in the Code of Conduct.
     * Adhere to firm policies and procedures, regulatory and legislative requirements.

KEY COMPETENCIES / SKILLS

Technical/Specialist skills/competencies
     * Experience in a similar role and/or a minimum 5 years’ experience in Fund Administration, Custody or Investment operations environment.
     * Strong knowledge of the end to end process flow in a custodian environment, the role does not require formal project management training
     * The role will require a strong understanding of key concepts including:
          + Unit pricing
          + Regulatory & statutory reporting
          + Tax reporting
          + Valuation and Accounting
          + Distributions
          + Transfer Agency
     * Candidates with workflow or business intelligence skills together with an understanding of how to collate and present data/metrics will have an advantage.
     * Proficient in Microsoft Applications Suite, strong excel skills required.

Personal Attributes/Interpersonal skills
     * Proven management experience
     * Excellent stakeholder management skills
     * Pro-active problem solving and resolution.
     * Effective time management skills.
     * Strong communication skills both verbal and written
     * Strong team player
     * Ability to work productively in a continuously evolving, complex and fast pace environment.

QUALIFICATIONS / EXPERIENCE REQUIRED
     * 5+ years relevant experience.
     * Degree level qualification in Business, Accounting, Mathematics, Economics or similar discipline.
     * Project Management skills will be highly regarded.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=ff36a70645311f06aa093c9392dbbe86