Job title-: Patient Billing & Admin Assistant

• Do you have experience working in a customer facing role?
• Are you confident in using and learning new administrative systems?
• Are you passionate about working within the Health Industry?
• Are you self-motivated and pro-active?
• Do you want to be part of a National Company that has a great community feel?

If you answered "yes" to the above, then we want to hear from you!

At AusHealth, we can offer you either a part-time or full-time job as a Patient Billing & Admin Assistant where you will:

• Be the first point of contact for clients and patients
• Visits patients in the hospital
• Work with patients to achieve resolutions and recover outstanding debts
• Negotiate and implement payment arrangements
• Provide exception customer service through building and maintaining effective relationships

What will my day to day look like?

Your responsibilities include but are not limited to the following:

COMMUNICATING

• • Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone)
  • Undertaking inbound and outbound calls as well as meeting with patients at the hospital
  • Identifying patients that need to be visited and prioritising hospital visits

         HANDLING DEBTS/ACCOUNTS

• • Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, WorkCover and patients according to the Debt Management Policy to ensure maximum outstanding revenue is collected in a timely manner
  • Working with a variety of software's and systems, including Microsoft Excel and Collect 
  • Assisting with the resolution of account queries for patients and Health funds
  • Investigating and managing reasons for arrears including financial hardship

 FOLLOWING GUIDELINES

• • Ensure all contractual requirements, Privacy, and ACCC/ASIC Debt Collection Guidelines are adhered to
    
    

What do I need?

To be successful in this role, you will have:

• Excellent customer service, communication and interpersonal skills
• The ability to have challenging conversations and empathy with vulnerable customers - including those facing hardship
• Ability to work collaboratively with a team
• Ability to problem solve and negotiate
• High level of accuracy and attention to detail
• Intermediate Microsoft Excel skills

You MAY also possess one/some/all the desirable skills we look for, including:

• Previous Health Fund Inpatient billing or debt recovery experience
• A second language
• A Certificate III in Mercantile Agents

So, why join us?

• Support for your success including on-the-job training
• An attractive remuneration package
• Industry leading training and personal development
• Support to attain a certificate in Financial Services (Mercantile Agents)
• Employment Assistant Program (EAP)
• Being an integral part of assisting our Scientific Research into Cancer and Diabetes