Who we are looking for

Provide supervision and direction of the team and its resources in order to ensure internal and external client deliverables are met and quality customer service is maintained.  Assisting your Officer in the hiring, training, motivating, appraising and retention of staff to achieve individual/department goals. In addition a focus is required on change management and risk management.

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Transfer Agency Investor and Distributor Services, Senior Associate you will

LEADERSHIP

• Actively participate in the performance appraisal process with Associates

• Monitor individual and team performance and with the support of your Officer provide regular feedback throughout the year to Associates

• Actively contribute to department staff planning, including recruitment and succession planning and remaining within budgeted staff numbers

• Promote a positive working environment and good levels of team morale

CLIENT RELATIONSHIP

• Develop and maintain strong client relationships

• Handle and resolve complex/unusual client queries

• Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer. 

• Propose and/or implement procedural changes to improve processes

COMMUNICATION

• Attend and contribute to operational, client, risk, audit and regulatory meetings as required

• Communicate relevant information as appropriate up and down the line and escalate where necessary

• Attend and actively participate in all team meetings, ensuring communication is open

RISK & REGULATORY

• Ensure compliance as appropriate with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization

• Understand the risk environment within the team & manage appropriately

• Ensure avoidance of IDD’s is discussed with the team on a regular basis.

• Monitor the development and implementation of appropriate procedures to meet internal control  and external compliance/regulatory requirements

TEAM MANAGEMENT

• Manage resources to ensure all queries and tasks are resolved in a timely manner

• Work as an effective team member with other internal providers to meet our key deliverables

• Act as a point of escalation for team members/internal providers with challenges or concerns relating to the IDS team and manage these issues to resolution, with consideration for the internal escalation policy

• Assist in the resource management of the team, including the planning and management of holiday leave, training days and sick leave

• Ensure the team procedures are operationally sound with an emphasis on risk reduction and compliance issues, that they are in place for all tasks and that they are adhered to

• Foster an environment where team members are developed, trained, coached and mentored to bring them to a high standard of knowledge and quality, making use of the Training Pathways provided. 

• Focus on development opportunities for your Associate 2’s with Staff and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.

• Work with your Officer to develop and assign team goals and objectives which are in line with overall organizational goals

• Support and champion team integration within the department along with interdepartmental and organizational integration

TECHNICAL KNOWLEDGE / PROCESS IMPROVEMENT

• Ensure that specialist knowledge relating to the team is kept current and disseminated as appropriate and be aware of possible future developments and trends

• Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk

• Ensure an awareness of and adherence to the key TA controls at all times

• Ensure team participation in the completion and implementation of department wide projects as required and to lead local team initiatives

• Participate in data review, including checking and sign-off of work, where controls require Senior Associate sign-off

Education & Preferred Qualifications

Degree in a relevant discipline or In the absence of a third level degree, candidates will be considered provided they can clearly demonstrate a strong suitability for the role based on experience and the other requirements set out in the job candidate description

Essential
•    Excellent organisational, planning and co-ordination skills
•    Good practical knowledge of Microsoft Office
•    Strong verbal and written communication skills, particularly formal report writing including 
•    Attention to detail
•    Analytical mind-set
•    Influencing ability