LEADERSHIP

• Responsible for the setting and achievement of specific department performance targets and objectives
• As a member of the management team lead, direct and manage the department activities with keen focus on delivering superior services, specifically to our Trailer Fee & Rebate clients and their Brokers.
• Exercise operational oversight within the department and make sound operational decisions
• Contribute to the development of the organisation in terms of financial planning, business strategy, service offerings and HR policies

CLIENT RELATIONSHIP

• Ownership, management and development of strong client relationships
• Handle and resolve complex or unusual operational and managerial problems that are referred from above and below
• Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer.  Drive procedural changes to improve performance of the department or of related business areas
• Continually develop expertise in all area of the business
• Responsible for the ownership and management of vendor, audit and regulatory body relationships, as required

RESOURCE MANAGEMENT

• Identify and secure resources required by the department and ensure effective utilisation
• Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
• Actively support the overall organization and Transfer Agency Training Plan
• Assist more senior colleagues and deputise in their absence
• Utilise management information to assist in managing both clients and resources
• Focus on development opportunities for your direct reports and ensure a focus on non-operational management within the department
• Using corporate PPR tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports

RISK & REGULATORY

• Ensure compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization
• Promote risk awareness, assessment and control within the department
• Drive the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements
• Understand the risk environment within the department and manage appropriately

COMMUNICATION

• Provide regular feedback to managers and more senior colleagues with regard to Transfer Agency operations
• Lead and contribute to operational, client, risk, audit and regulatory meetings as required
• Lead and contribute to your chosen Focus Group

CHANGE MANAGEMENT

• Create an environment that is flexible and adaptable and be a champion of change
• Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
• Provide support during the implementation of change
• Ensure participation in the completion and implementation of department wide projects as required and lead local team initiatives

WHAT WE VALUE

These skills with help you succeed in this role

• Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
• SME knowledge of Trailer Fees, Rebates and Dividends and to oversee effectively.
• Client focused with a proven track record of delivering superior client service – specifically to our trailer fee and rebate clients.
• Strong people management skills with a proven track record for developing and retaining staff.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint.
• Strong written & verbal communication skills.
• Possess excellent organisational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines.
• Proactive and able to work independently and as part of a team.

Education & Preferred Qualifications

• Business related degree preferred
• Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a strong understanding of Trailer Fees & Rebates, Dividends, Fund Accounting, Custody and Regulatory background to Funds Industry.
• Typically, candidate will have significant experience in a similar environment including at least several years in a management capacity.

Core Competencies

• Accurate and Precise
• Team Oriented
• Organised
• Personable
• Flexible
• Self-reliant
• Enthusiastic
• Excellent communications skills