Service

• Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner

• Quality control of transactions processed and client correspondence

• Assist in the delivery of on-the-job training and development of other administrators.

• Ensure business standards and client deadlines are met on a consistent basis

• Actively initiate Error, Fines & Loss analysis

• Escalate client issues where necessary

Technical

• Adhere to procedures in relation to all tasks

• Administration of Clients trades and maintenance of register, processing of cash movements and reconciliation

• Identify process efficiencies in the course of their daily work and propose to line managers

• Develop and maintain a thorough knowledge of Transfer Agency processes and Systems

• Gain broad expertise on company products

• Build and maintain internal network of contacts.

Display thorough understanding of the following tasks:

Issuance of contract notes and settlement confirms Processing of monetary settlement, money in/out and FX process Administration of commission payments Processing of Fund distribution Units in Issue reporting and reconciliation completion and clearance of trades and cash Processing of register maintenance requests

Communication

• Liaise with other departments in an effective manner

• Provide/seek regular feedback to team leader

Team

• Act as an effective team player & deputies for immediate supervisor when appropriate

• Show organization skills for oneself and others

• Display effective team focus by assisting colleagues in their daily routine

• Positively influencing team morale in order to achieve set standards and goals

• Show willingness to assume additional tasks in order to share workload within team/department

• Maintaining a “can do” attitude

General

• Display initiative

• Administration of Clients/Investors correspondence

• Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management

• To exercise due care and diligence, ensuring the areas the role is responsible for are organized and controlled

• To comply with the regulatory regimes in which IFDS operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.

Quality

All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

• To be quality driven, aiming for 100% accuracy and timeliness of delivery

• To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)

• To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance

• To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties

• To communicate and promote the values which reinforce and support a consistent quality culture.

• To adhere to company values of Professional, Accountable, Client Focused, Excellence and Leadership in all tasks and interactions (PACE&L)

Knowledge and Competency Requirements

• Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.

• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint

• Strong written & verbal communication skills

• Excellent organisational, planning and co-ordination skills.

• Ability to work accurately to tight deadlines

• Proactive and able to work independently and as part of a team

• Detailed understanding of procedural, technical and product requirements within Transfer Agency business

• Accurate and Precise

• Team Oriented

• Organised

• Personable

• Flexible

• Self-reliant

• Enthusiastic

• Excellent communications skill