Sr Manager, WMTS (Wealth Management Technology Solutions) Change Management & SRE (Site Reliability Engineer)

WHAT IS THE OPPORTUNITY?

The Branch Performance & Resiliency Group within the Business, Operations Support & Resiliency Team for Wealth Management Technology Solutions is responsible for application performance and resiliency for the Wealth Management Business. This is accomplished by helping WMTS teams set up monitoring for their applications and by supporting teams through the incident, problem and change management process. In this role, you will ensure that policy and process requirements are upheld. This includes being a Process Champion, ITSM (IT Service Management) Tool SME (Subject Matter Expert), troubleshooting, client training, conflict resolution and being involved in CSI (Continual Service Improvements) for the maturity and improvement of the process. Ultimately, this contributes and facilitates the minimizing of risk and impact to the IT environment.

WHAT WILL YOU DO?

• Enforce compliance of the Enterprise Change Management Policy and Procedures
• Work with necessary stakeholders to mature processes and ensure ITSM processes are effective and understood.
• Ensure that the ITSM process aligns with business needs and goals
• Lead Wealth Management Change Review Board Meetings to review and approve IT changes
• Identify and communicate problems/issues through effective status reporting to management
• Coach and educate user community on ITSM content quality
• Manage and update any Service Management records related to changes, not limited to, but including; incidents, problems, requests, outages, knowledge, asset and configuration (including attributes and relations) as required.

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• Undergraduate degree coupled with change management experience evaluating and approving changes.
• Experience with ITSM Tools such as Service Now.
• A strong understanding of technology and/or financial services industry.
• Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.

Nice-to-have:

• Wealth Management Knowledge
• Experience with Application Performance Monitoring Tools
• Knowledge of SRE (Site Reliability Engineering) concepts
• Experience in a matrix environment, such as a large, publicly-traded corporation
• Ability to facilitate between and influence key decision makers
• Strategic thinker with excellent interpersonal skills to work across functions and businesses

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work