The purpose of this role 

Azure CXP CRE is looking for a customer focused Reliability Engineer passionate about Customer reliability engineering (Availability, Reliability, Resiliency, site up) and supportability of the Azure platform at scale. This role will be accountable improving customer experience on Azure, for diagnosing and troubleshooting mission critical customer applications built on the Microsoft Azure platform.  The successful candidate will be able to demonstrate technical breadth while managing complex, highly available services with a deep understanding of the underlying components (Azure Platform, Azure SDK, Azure Portal), and work directly with Customers, Customer Support, Livesite Teams, and Engineering. 

• Participate in on call coverage rotation (approx. 15% of time) for platform communications
• Collaborate closely with Engineering/PM to drive product improvements based on customer signals.
• Improve Customer experience by analysing signals from various sources, driving RCA's and Service improvements involving bug fixes.
• Drive continuous improvement in the Azure platform incorporating feedback from internal/external customers
• Identify and drive requirements for increased customer resiliency and platform reliability
• Identify and drive implementation of customer centric mitigation levers and playbooks for Operations
• Participate in the design of V. Next architecture for Cloud infrastructure services, focusing on strategic customer scenarios

Responsibilities

The purpose of this role 

Azure CXP CRE is looking for a customer focused Reliability Engineer passionate about Customer reliability engineering (Availability, Reliability, Resiliency, site up) and supportability of the Azure platform at scale. This role will be accountable improving customer experience on Azure, for diagnosing and troubleshooting mission critical customer applications built on the Microsoft Azure platform.  The successful candidate will be able to demonstrate technical breadth while managing complex, highly available services with a deep understanding of the underlying components (Azure Platform, Azure SDK, Azure Portal), and work directly with Customers, Customer Support, Livesite Teams, and Engineering. 

• Participate in on call coverage rotation (approx. 15% of time) for platform communications
• Collaborate closely with Engineering/PM to drive product improvements based on customer signals.
• Improve Customer experience by analysing signals from various sources, driving RCA's and Service improvements involving bug fixes.
• Drive continuous improvement in the Azure platform incorporating feedback from internal/external customers
• Identify and drive requirements for increased customer resiliency and platform reliability
• Identify and drive implementation of customer centric mitigation levers and playbooks for Operations
• Participate in the design of V. Next architecture for Cloud infrastructure services, focusing on strategic customer scenarios 

Qualifications

What skills do you need to have?

There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one: 

• Proven experience of Service Engineering in 24 x 7 x 365 enterprise environments
• Technical expertise on Azure services and capabilities and/or cloud platforms
• Fluency in one or more automation languages (PowerShell, CLI etc.)
• Communication skills that allow you to take lead and control the communication with customers, internal Microsoft stake holders and third-party vendors.
•   Understand High Availability, Disaster Recovery, Business Continuity, Performance Tuning
• BS/BA in Computer Science, Engineering, Math or equivalent experience.