Your Role: 

• Coach and mobilize a Team of approximately 8 employees responsible for delivering complex operational & service activities
• Responsible for the ongoing management and oversight of the service delivery model and input to the strategic direction
• Act as a resource and mentor to direct reports and provide formal feedback to the team
• Act as an expert and point of escalation for our clients when it comes to complex problems
• Manage and maintain relationships with our internal partners
• Act as a strong change agent and drive the client experience
• Demonstrate a leadership style that promotes a positive client centric approach that encourages productivity and creativity
• Actively hold team meetings or huddles to give employees the opportunity to voice their concerns, share ideas
• Identify existing and potential client issues, recommend and implement initiatives and /projects

We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we provide hybrid work (remote and in the office), work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it’s important to you. 

Competencies required : 

• University degree completed in a related field
• 5 to 10 years of experience in a brokerage/service role an asset
• Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH)
• Management or in a leadership role experience
• Knowledge of the regulatory and legal aspects of the industry
• Knowledge with Microsoft Office
• Bilingual (spoken/written) French and English required because you will be dealing with partners across Canada

Preferred competencies : 

• Ability to work independently and within a team environment
• Highly motivated and enthusiastic individual who demonstrates can-do attitude with the ability to manage multiple priorities in a fast-paced environment
• Customer service oriented, and strong relationship management and interpersonal skills. Good ability to present to internal stakeholders and clients
• Strong verbal and written communication skills
• A strong ability to influence

Your benefits: 
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
⦁    Health and wellness program, including many options
⦁    Flexible group insurance
⦁    Generous pension plan
⦁    Employee Share Ownership Plan
⦁    Employee and Family Assistance Program
⦁    Preferential banking services
⦁    Initiatives promoting community involvement
⦁    Telemedicine service
⦁    Virtual sleep clinic