Requirements:

• Skilled Unix Admin/Networking/Server Build experience is required to assist our clients with computer hardware and software setup.
• Required to work on-site (multi location) or via remote connection and assist with hardware installations, software upgrades, systems integrations, and IT-related issues.
• Comprehensive understanding of the concepts, tools and best practices regarding the design and integration of multi-tiered, highly available, scalable infrastructure environments
• In-depth knowledge of interoperability between compute, network and storage elements
• Advanced knowledge of industry best practices, leading vendor architectures and technologies in related areas
• Good understanding of the technology infrastructure life cycle, as well as IT service management, governance and operational practices

Skills:

• SQL Server and Azure SQL Database
• Server hardware (Cisco, Dell, IBM/Lenovo)
• VMware server and desktop virtualization
• Systems management and monitoring tools (SCCM, SCOM, VMware)
• Backup tools and data protection mechanisms
• Orchestration, scripting, and automation tools (PowerShell, Puppet, Python)
• Configuring and managing POS machines

Responsibilities:

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals like Printers, POS machine and scanners.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.(Network connectivity\Wired\Wireless\DHCP\Subnets\VLANs\Routers\Firewalls)
• Excellent problem-solving and multitasking skills
• Hands-on experience with Windows/Linux/ OS environments (VMware, ESX setup, administration and troubleshooting)
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers\Application Team)
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time

Qualification:

• Bachelor's in Science/ Commerce/Engineering or equivalent