We are seeking a hardworking Senior Server Support Engineer to join our growing team in our Retail Services practice at Cognizant! Our strength is built on our ability to work together. Our diverse set of backgrounds offer a wide range of perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We're looking for someone who thrives in this setting and is inspired to craft significant solutions through true partnership. 

Requirements:

• Skilled Unix Admin/Networking/Server Build experience is required to assist our clients with computer hardware and software setup.
• Required to work on-site (multi location) or via remote connection and assist with hardware installations, software upgrades, systems integrations, and IT-related issues.
• Comprehensive understanding of the concepts, tools and best practices regarding the design and integration of multi-tiered, highly available, scalable infrastructure environments
• In-depth knowledge of interoperability between compute, network and storage elements
• Advanced knowledge of industry best practices, leading vendor architectures and technologies in related areas
• Good understanding of the technology infrastructure life cycle, as well as IT service management, governance and operational practices 

Skills:

• SQL Server and Azure SQL Database
• Server hardware (Cisco, Dell, IBM/Lenovo)
• VMware server and desktop virtualization
• Systems management and monitoring tools (SCCM, SCOM, VMware)
• Backup tools and data protection mechanisms
• Orchestration, scripting, and automation tools (PowerShell, Puppet, Python)
• Configuring and managing POS machines

Responsibilities:

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals like Printers, POS machine and scanners.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.(Network connectivity\Wired\Wireless\DHCP\Subnets\VLANs\Routers\Firewalls)
• Excellent problem-solving and multitasking skills
• Hands-on experience with Windows/Linux/ OS environments (VMware, ESX setup, administration and troubleshooting)
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers\Application Team)
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time.