What is the opportunity?

To ensure that Know Your Client (KYC) due diligence information is refreshed and missing record keeping obtained through client outreach in accordance with global regulations and RBC policies including those that pertain to AML, and sanctions.

What will you do?

• Conduct KYC due diligence searches, reviewing existing client information, obtaining public documents, and then initiating outreach for outstanding documents, ensuring they are gathered in a timely manner.

• Initiate outreach to the client, and then track progress accurately with a strong understanding of KYC and regulatory requirements to address client and internal stakeholder queries.

• Manage client follow-up and responses/acknowledgments, service level agreements, and escalate as needed to AML, sanctions, and business partners

• Act as Subject Matter Expert on KYC policies for Canada, US, UK, Europe (eg. France, German, Spain, Italy) and Asia Pacific regions.

• Provide advice on KYC information and documentation requirements, addressing client and business questions relating to KYC requirements and applicable regulations.

• Be familiar with RBC Capital Markets lines of business in order to identify and coordinate and follow up with relevant internal contacts. Liaise with Business Managers to provide status updates, raising any issues that prevents clients from completing the Refresh exercise.

• Be responsible for completing name screening after outreach and update client profile on KYC record keeping system

• Assess issues of potential non-compliance, provide recommendations and, together with the Team Lead and/or KYC Refresh Manager, work with areas involved to resolve

• Participate in intra-day and/or after hours testing in support of system and process improvements.

• React flexibly to changing business needs and ensure that skill set can be transferred to other projects as and when required, this may include pivoting between refresh, outreach, QC and onboarding as required

What you need to succeed?

Must-have

• Minimum 2-4 years of recent or relevant KYC/AML experience with a financial institution, preferably in Capital Markets

• BA / BS or equivalent

• In-depth knowledge of local and global KYC/AML, Capital Markets industry, or taxation regulatory requirements (IIROC, OFSI, IRS, etc.)

• In-depth knowledge of Capital Markets products, trade systems and business lines.

• Knowledge of KYC/AML industry tools, portals, information sources, and vendor products.

• Ability to manipulate data (extract, analyze) and understand output

• Excellent verbal and written communication skills.

Nice-to-haves

• Excellent computer skills, e.g. Excel, Word, etc. and knowledge of KYC system like GoldTier or Fenergo

• Knowledge of any of the following languages in additional to language: French, German, Spanish, Italian, Mandarin, or Cantonese are an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities 

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options