Position Description:

Reporting to the Senior Developer, Cloud Application - Salesforce, the Developer, Cloud Application (Salesforce Admin) plays a key role in helping our sales channel see the business differently, through data. You will become intimate with our data, dig deep into the current business norms, learn to question why, and search for ways to affect positive changes.

This position calls for a dynamic and resourceful specialist with proven technical skills, problem-solving abilities, and operational expertise. The individual will take part in analyzing business requirements, development, ensuring consistency of definitions and business rules and materially improve our instance. He/She will build and maintain collaborative relationships while working with partners and cross-functional teams.

Finally, the successful candidate is a self-starter who continuously looks for ways to improve effectiveness in processes as our business evolves.

Primary Responsibilities:

• Collaborating with Salesforce Developers to validate business requirements and any considerations (security, scalability, limits)
• Develop Apex (classes and triggers), Visualforce, (based on specific requirements) to extend Salesforce in order to support business requirements
• Custom User Interface development, including Visualforce pages/Lightning pages, Aura Components and Lightning Web Components
• Integrations: Use Salesforce APIs to integrate with other systems used in the organization
• Best Practices: Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development
• Take ownership of release cycles to implement and deploy new/updates to existing applications and code
• Integrating and maintaining business applications to Salesforce, such as DocuSign
• Collaborating with IT / Developers for other systems in order to integrate across the business

Salesforce Competencies / Skills:

• 3+ years of hands-on experience within the Salesforce Sales & Service ecosystem
• Work with stakeholders to understand business requirements, pain points, and goals
• Gather requirements from different stakeholders and teams within the business.
• Use declarative functionality (Clicks, not code) to build solutions using the Salesforce platform
• Ensure all users have the correct access to Salesforce, and can perform their day to day tasks with minimal friction
• Maintaining the platform, including staying up to date on new features and releases, as well as fixing any bugs.
• Training users on new functionality or features.
• Contributing to technical documentation,
• Experience on data management, data security, data archiving, data profiling, data cleansing
• Excellent analytical, logical and problem-solving skills
• Ability to convert high-level requirements into a solution – i.e. you do not need a detailed specification to be successful
• Excellent presentation and interpersonal skills, including the ability to interact effectively in a team-oriented, collaborative environment.
• The ability work on their own with minimum supervision, at times under pressure to meet deadlines
• Advanced knowledge of MS Office (Excel, PowerPoint, Word).

Required:

• Salesforce Sales and Service Cloud product knowledge and at least 3 years of Salesforce admin experience
• Able to work independently
• Able to collaborate and communicate effectively with business stakeholders / other Salesforce team members
• Certified Salesforce Administrator and Certified Salesforce Platform App Builder
• General web development experience with HTML, CSS, Javascript
• A proactive attitude to Salesforce enhancements
• Ability to write, interpret, and critique technical specifications
• Experience working with large data sets and bulkification
• Soft skills: the ability to gather requirements and present solutions to stakeholders

Desirable:

• Additional Salesforce certifications e.g. Certified Salesforce Advanced Administrator, Certified Salesforce Sales Cloud Consultant, Certified Salesforce Service Cloud Consultant
• Bachelor’s/Postgraduate degree, professional qualification, or relevant experience
• Demonstrates continued personal/professional development
• Active in the Salesforce community
• Knowledge of the telecommunications business