Electro Group Training is the only industry owned registered training organization established for the industry by the industry in Queensland, with over 20 years’ experience. We are currently seeking a highly motivated, experienced  RTO Administration officer with a can do attitude for a fast paced data entry, customer service, bookings, administrative role

• Experience in data entry, bookings and customer service will be looked upon favourably
• Proven ability to organize work, meet deadlines and resolve problems with minimal supervision and coordinate projects where required.
• Excellent communication (oral and written) and interpersonal skills that demonstrate a strong focus on the provision of quality customer service.
• Intermediate/advanced knowledge of Microsoft packages including Word, Excel, Outlook and Internet Explorer and proficiency in the use of such software.
• Able to follow Procedures and relevant legislation specific to the delivery of Vocational education.
• Provide  Administrative support for quality and compliance reporting
• Carry out Student progression and records management data entry
• Enter administration and reporting of student satisfaction surveys and course evaluations/feedback forms
• Process requests for enrolment variations, and withdrawals in accordance with relevant funding policies ensuring accuracy is maintained
• Maintain accuracy of  student records and cleanse data for regulatory reporting
• Provide high quality support for the RTO including responding to telephone, email and in-person enquiries on a range of student related matters
• Provide advice to students relating to programs/courses
• Data input and systems support across all programs and business area
• Good working knowledge of Jobready student management system or similar RTO SMS would be highly regarded
• General RTO administration; filing, printing, scanning, laminating, archiving

Required

Good organisational skills, ability to work autonomously, good customer service and data entry skills with attention to detail