What you will be responsible for

As Officer you will:

• Responsible for Managing client relationships specific to investor AML
• Day-to-day running / managing of the team

• Coordination and completion of projects on time within budget and within project scope.
• Oversee aspects of Registration related tasks. Set deadlines, assign responsibilities, and monitor and summarize progress.
• Prepare reports for upper management regarding status of project.
• Contribute to an effective risk management framework, ensuring team complies with controls and escalates issues and concerns proactively.

Technical  Knowledge /Process Improvement

• Ensure that specialist knowledge relating to the team is kept current and disseminated as appropriate and be aware of possible future developments and trends
• Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk
• Ensure an awareness of and adherence to the key TA controls at all times
• Ensure team participation in the completion and implementation of department wide projects as required and to lead local team initiatives
• Participate in data review, including checking and sign-off of work, where controls require Officer sign-off

Communication

• Attend and contribute to operational, client, risk, audit and regulatory meetings as required
• Communicate relevant information as appropriate up and down the line and escalate where necessary
• Attend and actively participate in all team meetings, ensuring communication is open

Team Management

• Manage resources to ensure all queries and tasks are resolved in a timely manner
• Work as an effective team member with other internal providers to meet our key deliverables
• Act as a point of escalation for team members/internal providers with challenges or concerns relating to the Registration team and manage these issues to resolution, with consideration for the internal escalation policy
• Ensure a focus on resource management, including the planning and management of holiday leave, training days and sick leave
• Ensure the team procedures are operationally sound with an emphasis on risk reduction and compliance issues, that they are in place for all tasks and that they are adhered to
• Foster an environment where team members are developed, trained, coached and mentored to bring them to a high standard of knowledge and quality, making use of the Training Pathways provided. 
• Focus on development opportunities for your Senior Associates and Associates and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
• Develop and assign team goals and objectives which are in line with overall organizational goals
• Support and champion team integration within the department along with interdepartmental and organizational integration.

Leadership

• Using corporate PPR tools, actively participate in the performance appraisal process with your team.
• Monitor individual and team performance and provide regular feedback throughout the year to your direct reports and provide support to Associate 2’s with staff in this regard.
• Actively contribute to department staff planning, including recruitment and succession planning and remaining within budgeted staff numbers
• Promote a positive working environment and good levels of team morale. Senior Associates no longer have direct reports in IFDS.

What we value

Core Competencies

• Extended AML / KYC  knowledge
• Pervious people management experience
• Experience within Transfer Agency
• Accurate, Precise and Organized
• Team Oriented, Enthusiastic
• Excellent communications skills

Education & Preferred Qualifications

Knowledge, Skills & Experience Required

• Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Previous knowledge of Transfer Agency systems desirable
• Strong written & verbal communication skills
• Possess excellent organizational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines
• Proactive and able to work independently and as part of a team
• Sound procedural, technical and product knowledge of the Transfer Agency business is desired.
• Typically candidate will have approximately 5 years’ experience in a similar environment, including at least 1-2 years’ experience in a management/supervisory capacity.