Responsibilities

As a successful Regional CE Program Manager (CEPM), your performance objectives will include: 

• Providing direction, guidance, and oversight on projects, programs, and initiatives for the Critical Environment (CE) discipline of Data Center Field Operations (DCO).
• Regional view of datacenter application of Critical Environments Policy and Standards to drive consistency and best practice adoption.
• Own and drive resolution of identified gaps in CE programs to allow Data Centers (DC) to achieve more.

Data Center Operations Program Management

• Provide project and program management oversight for region wide initiatives.
• Serve as the primary point of contact for field CE teams to submit feedback on the CE Program, to include process improvements, updates to standards documentation, tooling improvements/add, etc.
• Evaluate project scope and resource capacity expectations/asks/assumptions for CE related requests, projects, or initiatives.
• Operate as the central point of intake to track and prioritize the portfolio of projects impacting DC CE Operations.
• Provide governance, leadership, oversite, and management of regional level programs and initiatives
• Maintain project and program stakeholder and sponsor awareness
• Ensures the right resources and technical requirements are aligned to projects and that projects are staying within scope.
• Demonstrates conscientiousness on cost adheres to budget requirements.
• Driving cost/energy efficiency projects 

Critical Environments Oversight

• Provide recommendations on new data center equipment designs, technologies, and construction methods.
• Lead, coach, and mentor DC CE Management teams conducting Root Cause Analysis (RCA) on incidents and outages to ensure presentation to leadership is ready, all aspects are accounted for, and lessons learned propagated to other sites.
• Provide additional on-site support to CE personnel as needed during incidents, critical work periods, etc.
• Monitor the campus/metro risk profile, advise on action plans to reduce overall level, and report/trend progress.
• Ensure sites are in compliance with Microsoft policies, standards, Technical Service Bulletins (TSBs), and guidelines.
• Assist with the establishment of new DC metro areas within the region by training and onboarding new CE personnel.
• Consult on CE related policies, standards, guidelines, and procedures to ensure they are up to date with current industry best practices, requirements, and learnings and applicable to DC CE Field Operations.
• Ensure DC CE Teams and personnel are trained on emergency response best practices and are able to adequately respond to the primary Emergency Operating Procedures (EOP) scenarios.
• Helps others increase impact by standardizing procedures across area of influence. Drives alignment with region and global team.

Ownership

• Realizes that changes impact the work of others and proactively shares relevant information to enable efficient workflow.
• Knows when he or she does not have the required information and seeks additional information or clarification appropriately.
• Leads change in plans, goals, actions, or priorities to respond to changing situations and champions course corrections. 
• Works with partner teams and supports others through change management.
• Recognizes priority of team success over individual achievement.
• Supports team goals and contributes to the success of others.
• Collaborates and negotiates effectively with others to identify delegates to deliver results. 
• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience.
• Identifies unaddressed issues within his/her area of work and resolves, escalates, or finds the appropriate owner to ensure the highest level of quality.  
• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
• Executes strategic vision as executed by leaders. Translates information from leaders into ideas for potential improvements (e.g., operations, efficiency).

Other

• Embody our culture and values

Qualifications

Microsoft reviews all applications that meet the below Required Qualifications. 

For this role, you are welcome to apply if you meet the following Required Qualifications:  

• High School Diploma or equivalent AND proven experience delivering server and network deployment projects in large-scale environments
  • OR solid experience supporting IT equipment or related technology.
• ​​​​​​​​​​​​​​​​​​​​​To promote health and safety in the workplace, employees are subject to required health related screenings, such as hearing testing, which includes both baseline testing and annual retests, where permitted by applicable law.

While not required, we also look for the following Preferred Qualifications:

• Experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
• Experience working with the operation of building cooling, electrical, mechanical, and life safety systems
• Experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS)
• Experience in project management or relevant certification/training in project management 
• Associate’s or bachelor’s degree in applicable engineering field or mechanical or electrical trades
• Project Management Institute (PMI) or similar certification
• Experience with physical IT infrastructures (e.g. Servers, SANs, Networking, etc.)

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.