This position is full-time, located in our Hurstville clinic for an immediate start.

We are looking for someone to provide a professional, friendly and efficient front of house experience for all Advance Rehab Centre clients, carers and referrers, as well as support our back office with administration duties. 

This position will require the ability to manage a busy front desk alongside our existing reception team, good organisation skills, attention to detail and excellent customer service in a dynamic environment. 

Key tasks and duties will include but are not limited to:

• Welcoming clients arriving for appointments
• Booking clients and ensuring an efficient diary schedule for therapists
• Answering phone calls and emails in a timely manner
• Triaging phone calls and transferring to the most appropriate person
• Accepting & reconciling payments via phone and front desk
• Processing private health fund and Medicare claims through HICAPS
• Processing treatment plans 
• Stock and supply ordering
• Communicating and providing support to the wider ARC team
• Front line conflict resolution handling
• Accurately entering all required data in the practice management system for new and existing patients
• Creating new client files and welcome packs
• Scanning and uploading documents
• Ensuring waiting areas are welcoming and tidy
• Opening and closing procedures
• Covid marshalling in reception

This role has scope for growth and development with the opportunity to be trained for involvement in many other aspects of the practice.

You will report directly to the Office Manager and work closely with all members of the therapy team to ensure coordinated care of our clients. We employ a team of skilled Physiotherapists, Occupational Therapists, Exercise Physiologists and Allied Health Assistants. 

About you:

• Significant customer service experience
• A strong administration background, preferably in a rehab center or medical practice environment but not essential
• Able to multi-task and enjoy problem solving
• A positive, friendly and reassuring manner
• Experience with NDIS and health or disability would be an asset but not essential as on the job training is provided 

ARC's core values:

• Clinical excellence
• Innovation
• Teamwork
• Care