ABOUT THE ROLE

The role of a Hotel Receptionist / Night Auditor involves ensuring the quality and timely delivery of all accommodation related services with the view of maximizing profits whilst ensuring guest satisfaction.

The responsibilities include (but are not limited to):

• Ensure guests are greeted in a warm friendly manner, creating a positive first impression of the GWH and enjoy a comfortable stay through friendly and efficient service
• Handle guest queries and complaints in a professional manner ensuring guest satisfaction
• Understand and accurately complete all guest reservations via phone enquiry, fax or internet and ensure source of business data is accurately recorded
• Allocate rooms for all guests and ensure that regular guests, corporate clients and VIP's are allocated the correct room numbers and all special requests are adhered to where possible
• Provide information to guests around local attractions and sight-seeing.
• Cash handling including cash float and end-of-day reporting (training provided)
• Coordinate amenities and room service orders and deliveries.
• Supporting the Night Manager with daily tasks and duties

SELECTION CRITERIA

The successful candidate will portray the selection criteria:

• Previous experience within the hospitality industry including front office, reservations and/or auditing experience
• Demonstrated excellent customer service skills including an ability to handle in a professional manner queries, complaints and any difficult situations which may arise
• Sound knowledge of computer systems including the Microsoft Office Suite of programs
• Previous experience with cash handling and transaction handling
• Willing and able to work flexible hours as determined by the business requirements

BENEFITS

The George Williams Hotel offers a fantastic employee benefits program which includes:

• Free YMCA gym membership
• Discounted accommodation rates at the George Williams Hotel
• Discounted rates at our childcare facilities
• Discounted rate on health care through; Medibank Private
• A range of online benefits through our online employee discounts and benefits program