Program structure:

• Learn from the customer: Your first two months will be spent on the front lines gaining a 360° view of the customer experience.
• Your first role: Apply your front line experience to your first role. You will have the opportunity to indicate what business areas, or role profiles, you are interested in investigating. You will be placed in a role that is aligned with our business needs and your indicated area of interest.
• Program pathways: After seven months in your first role, you will have the option of landing in your first role or exploring another business area for an additional in-role experience.
• Role profiles (please visit jobs.bell.ca/ca/en/campus-glp-customer-operations for more information on each role profile):

1. Customer Experience Strategy, Design and Delivery
2. Operations and Business Strategy
3. Digital Advocacy (Web and App)
4. Application Developer
5. Communications and Brand Development
6. Marketing Campaigns and Pricing Strategy
7. Channel Sales Strategy
8. Product Management (Internet, TV, 5G and IoT)
9. Business Intelligence Analyst, Operational Insight and Support
10.  Machine Learning Developer

You should apply if:

• You have a university degree completed before the program start date, and you completed your degree no earlier than three years before your application date.
• Your degree is in engineering, computer science, business technology management, math/statistics, business, economics, business analytics, or social sciences.
• You have a college diploma or post-grad certificate in a STEM-related field completed before the program start date, and you completed your diploma/certificate no earlier than three years before your application date.
• You are flexible to work in different locations within the Greater Toronto Area or within Montreal.
• You are aligned with working in-person at a Bell office location 2-3 days per week. We value in-person collaboration and believe working in-office is the best way to establish meaningful relationships, build your network, and interact with our Leadership Team.
• You have excellent interpersonal and communication skills (verbal and written).
• You understand the basic principles of working with large and complex datasets.
• You have introductory experience or have the desire to learn data tools and software such as SQL, SAS, MicroStrategy, and Unica.
• Roles in this program in Quebec involve serving customers and/or internal clients in both English and French, working on national level projects, and collaborating with teams in both English and French speaking regions of Canada. French and English fluency is required for roles in this program in Quebec.