Responsibilities

Responsibilities:

• Manage a growing team of Reliability Engineers working on Engineering and Customer supporting programs
• Lead by example, and ensure all team members have the support they need to be successful in what they do
• Ability to triage, prioritize, escalate, to ensure optimum outcomes
• Participate in on call coverage rotation (approx. 10% of time)
• Provide leadership to all customer-facing teams during incidents
• Identify and drive implementation of customer centric mitigation methodologies
• Bring strong Reliability Engineering rigour and discipline to help drive and enhance the experience of customers on the Azure platform
• Drive workstreams on behalf of critical customers including:
  • Architecture reviews / resilience recommendations
  • Issue diagnosis & recommendations
  • Advanced troubleshooting & escalation management

Personal Qualities:

• Customer Obsessed – A person who thrives on going above and beyond to do the right things
• Communicator – Bridge highly technical and customer-level workstreams
• A natural leader – able to empower teams to do their best work
• Demonstrated ability to develop key partnerships
• Proven communicator in a technical environment
• Strong troubleshooting and escalation management skills

Required Skills:

• Management or Team-Lead experience in a technology company environment
• Reliability Engineering or Support Engineering experience in an enterprise environment
• Familiarity with Azure services and capabilities and/or cloud platforms
• Communication skills that allow you to take lead and control the communication with customers, internal Microsoft stakeholders and third-party vendors
• Strategic thinking, quantitative and analytical skills, team leadership, and collaboration
• Excellent problem resolution, judgment, negotiating and decision-making skills
• Excellent written and oral communication skills
• Ability to communicate to a variety of audiences; including high-profile customers, executive management, and engineering teams.
• Desired: BS/BA in Computer Science, Engineering, Math or equivalent experience

Qualifications

CXP is a vibrant & exciting place to work, but we also understand that people have commitments outside of work.  Work-life balance, and flexible work arrangements are all part of the core ethos in Microsoft, and we in CXP strive to provide a working environment that is inclusive for all.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process.