Summary of the role

This is an exciting opportunity to lead the Postgraduate Taught Admissions Team. You will be responsible for a team of 17 staff, and directly line manage two PGT Admissions Officers. You will be responsible for managing the team, processes and service in line with agreed service level agreements. You will work with a variety of colleagues and will be required to ensure PGT Admissions meets and exceeds the expectations of applicants, client Faculties within the University and external stakeholders such as agents. You will need to be mindful to manage and improve the operations within the remit of our compliance commitments to the UK Border Agency. You will work closely with colleagues in the International Office to support the University's ambitious internationalisation strategy, which will include delivering presentations to key stakeholders.

This is an exciting opportunity for those looking to develop a career in an environment that combines operational oversight, provision of excellent customer services and measuring outputs.

About you

We are looking for someone who:

• Has detailed knowledge of admissions processes, including knowledge of international trends and changes to education systems.
• Has experience of the technical processes which underpin admissions processes and ability to use that knowledge to commission system changes.
• Can demonstrate excellent interpersonal skills, and the ability to form good working relationships with fellow admissions staff, key colleagues from our Faculties, the International Recruitment Team and other relevant stakeholders within the University.
• You will also need to demonstrate excellent communication skills in order to respond in a calm, clear and friendly manner to enquiries from applicants as well to our internal stakeholders
• Have excellent staff management and leadership skills and someone who is able to deal with a wide range of complex issues simultaneously.