Your role

• Contact and support our clients.
• Suggest optimal solutions to our clients that meet their needs.
• Advise and offer appropriate solutions to make them aware of their financial situation.
• Present the competitive advantages of the Bank's financial products and services and how they meet clients' needs.
• Ensure adherence to compliance and risk management rules.

Your work schedule

The centre is open from Monday to Thursday from 9 a.m. to 8 p.m., on Friday from 9:00 a.m. to 6:00 p.m. and we answer calls from clients across Canada. Possibility of working on Saturdays from 9 a.m. to 5 p.m. on a rotating basis. 

Your team

You’ll report to the Mortgage Retention Manager and routinely work with a team of a hundred experts specializing in credit, mortgage financing, and other areas.  

Our team values passionate people and bold ideas. We work together to make sure our clients reach their goals, and our colleagues do what they love. We rely on our colleagues to share knowledge and help one another.

Your training 

You'll begin with on-the-job training. You must be available for full-time training 5 days a week. It will allow you to experience the call centre environment and get to know your teammates. The training program focuses on hands-on learning which will help you to learn about your role, our products, and our technologies.

Required skills

• Completed community college diploma or Diplôme d’études collégiales.
• Customer service and advisory experience.
• Ability to effectively communicate in French 

Preferred skills

• Business development experience
• Knowledge of investment, financing, and mortgage products 

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Initiatives promoting community involvement
• Telemedicine service
• Virtual sleep clinic