What you will be responsible for

Core Competencies

• Collaborate for Results - Do more than we thought possible by working together to accomplish our goals

• Professional Agility - Be adaptable, responsive to change and intellectually curious, while rigorous in pursuit of client solutions

• Effective Communications - Convey and receive messages clearly, with impact and empathy. Translate and adapt the pitch for each audience

• Functional Expertise - Maintain specialist knowledge and skills that are essential in performing a job effectively

• Data & Analysis - Develop and maintain scorecards and metrics. Collect, analyze, package and communicate data at various levels for use by stakeholders

• Process Workflow - Build and manage the flow of information and data to ensure an accurate output with limited issues and exceptions

• Exception Processing & Resolution - Engage in exception resolution process, pro-actively resolve inquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues

Individual Accountabilities

• Carry out core and complex and custom processing activities and implement ways to standardize when possible in accordance with established procedures

• Coach team to multitask, ensure accuracy and execute against pre-determined deadlines in accordance with established procedures.

• Resolve complex issues acting with a sense of urgency

• Accountable for quality, accuracy and timeliness of results

• Train specialists on complex processes

• Support the implementation of process improvements

• Subject matter expert for Process

• Identify and report all risk and compliance issues, breaches and suspicious activities

• Act in accordance with Risk Excellence as part of our Way Ahead foundation

• Perform related duties as assigne

Shared Accountabilities 

• Share responsibility with lead and manager for resolving any issues related to processing activities and for accurate and timely processing and delivery

• Interact with internal and external clients to provide comprehensive support on a global basis

• Develop and maintain procedures

Client

• Adhere to SLAs, PSDs and SOPs  

Operation

• Internal/external client satisfaction

• Timeliness and accuracy of all related processes

• Ensure process improvements are adopted

Risk

• Comply with risk and compliance programs and actions including the timely completion of related training

• Comply with relevant laws and regulatory requirements

• Adhere to company policies and guidelines

• Mitigate process risk

General

• Continuous personal development

What we value:

• [Owns] Development and maintenance of client specific procedures

• [Owns] Resolution of complex items

• [Owns] Personal development

• [Owns] Identification, resolution, reporting or escalation of exceptions, breaches and suspicious activities as required by our risk and compliance programs

• [Influences] Internal and external client satisfaction

• [Supports] Coordination of workload balancing

• [Supports] Developing implementation plans for process improvements

• [Supports] Overall staff training plans

• [Supports] Staff development

• [Supports] User Access Rights: e.g. Identification or clarification of access to/from applications, databases, operating systems and corporate networks when no longer required

Disposition

• Team Player

• Self-Motivated and reliant

• Enthusiastic

• Uses Initiative

• Good Problem solver

Other

• Financial or Business background with a related degree

• Knowledge of Derivative instruments

• Microsoft Excel / VBA

• Microsoft PowerPoint / Visio

• Ability to master quickly a new suite of applications