Responsibilities

People Management

• Deliver success through empowerment and accountability by modeling, coaching, and caring.
• Live our culture, embody our values, and practice our leadership principles.
• Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
• Attract and retain great people, know everyone’s capabilities and aspirations, and invest in the growth of others.

CI + A Operations

• Management, coaching, and oversight of a team of regional Fiber Delivery Engineers to deliver strong regional performance 
• Ensuring the on-time delivery of long haul, metro, and subsea fiber projects 
• Evaluating, selecting, and managing vendors 
• Reporting and monitoring performance metrics, KPIs, and SLAs 
• Be a hands-on-manager with technical depth, vision, and ability to innovate in all areas of network infrastructure operations 
• Developing, improving, measuring, and managing optimal business practices and processes 
• Developing and executing on best practices for data analytics, metrics, reporting, tooling, and automation that drives scale and efficiency 
• Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
• Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase service efficiency.
• Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications).

Service Delivery

• Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus.
• Applies deep subject matter expertise and escalates to meet SLA/OLAs with minimal disruption to the client/customer and business and reviews metrics with team to ensure understanding of targets and
• Manage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary.
• Empowers teams to work collaboratively and creates visibility to help other teams succeed with regional/global management teams.

Team Work Environment

• Remove barriers that inhibit agility to enable team to shift priorities quickly without losing productivity.
• Maintain a broad perspective and work to incorporate diverse viewpoints while identifying and evaluating opportunities to create strategies that cross organizational boundaries and drive broad business goals.
• Establish a culture of safety, quality, and customer obsession while ensuring the team’s standards are consistent with overall service objectives.
• Create the type of conditions for successful collaboration, geared toward identifying and resolving organization-wide issues by bringing together creative and relevant solutions from diverse perspectives.
• Understand workforce capability and delegate work accordingly across team to effectively deliver results, finding ways to accomplish more by enabling others.
• Find opportunities for collaboration across groups within division, ensure that cross-team commitments are set, and achieve scale by enabling the work of others.
• Delegate to others to promote growth and development of future leaders.
• Act as a trusted resource and advisor to a wide network of colleagues with diverse viewpoints.
• Recognize team successes and reward teamwork and contributions to team success while driving a culture that’s focused on meeting strategic goals

Ownership

• Have pride and a sense of personal accountability for end-to-end service quality, completeness, and resulting customer experience.
• Identify unaddressed issues across service and resolve, escalate, or find the appropriate owner to ensure the highest level of quality.
• Drive and own the service management perspective to ensure that business leaders understand the business implications of risks, dependencies, and budgets to enable good business decisions and ensure the long-term value of the service.
• Model and foster accountability and morale for the team.

Other

Embody our Microsoft One culture and values.

Qualifications

• Proven experience managing large-scale and complex projects 
• Demonstrable experience leading technical project management teams with a technical background in network engineering or optical transport 
• Previous experience in business analytics and data analysis expertise 
• BS/BA in Electrical/Mechanical Engineering, Computer Science, Math, Telecommunications, or equivalent experience 

While not required, we also look for the following Preferred Qualifications:

• Strong working knowledge of physical IT and CE infrastructures (Enterprise or larger business context) 
• Excellent business acumen and financial management experience 
• Experience with photonics and fiber optics 
• Demonstrated experience leading a team 
• Experience with SQL Query or other report building tools 
• Experience with Power BI 

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.