What is the opportunity?

This is a permanent remote opportunity where you will be supplied with the necessary technology and tools. This is an excellent opportunity to work remotely and grow your career with RBC!

We will be hiring multiple candidates in Manitoba to join our remote team and are looking forward to reviewing your resumes!

We are looking for dynamic individuals, with a passion for helping people, to join our fast-paced Home and Auto team at the RBC Insurance Advice Centre.  As a Licensed Insurance Advisor, you will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success. With the ultimate goal of strengthening client relationships, you will contribute to an individual and team sales plan, successfully achieved through spotting opportunities, selling solutions and referring to partners.

The Home & Auto Advice center is open Monday – Friday, 8:00am – 8:30pm EST and Saturday 8:00am – 6:30pm EST.  Successful candidates must be fully flexible to work a variety of shifts within these business hours.

What will you do?

• Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
• Demonstrate a solid understanding of regulatory risk when writing and updating new business policies
• Apply critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks
• Perform front-line underwriting of Home and Auto policies
• Use procedures effectively and seamlessly during calls

What do you need to succeed?

Must-have

• Must possess a general insurance level 2 license in Manitoba
• Willingness and ability to successfully obtain the General Insurance License (Other Than Life) for all provinces (supported by RBC)
• Flexibility to work a variety of shifts as our center is open extended hours in order to better help our clients
• Excellent oral and written communication skills

 Nice-to-have

• Possession of the OTL license at time of application
• Bilingual, fluent in  French and English
• Post-secondary education or the equivalent
• Proven professional sales experience, and success in meeting and exceeding sales targets in a contact center environment

 What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
• Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options