Who we are looking for

You will have a role in managing and coordinating Investor Services, who is a strong contributor to the strategy of the department, ensuring the overall goals of the team are met. You will provide oversight and support to managers in the area of client relationships, regulatory and risk control and change management. You will have the technical knowledge and operational leadership to manage the department managers and will ensure the team adheres to policies and procedures, providing outstanding services to our clients.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As an Investor Services Manager you will

• Manage, build and develop strong client relationships, representing the Investor Services group.

• Ensure client services are met, liaising with clients on development initiatives and encouraging open client discussions.

• Resolve customers complaints that are referred by managers. Propose regular meetings with clients to obtain feedback of our services where improvements can be made to service clients better, and ensure we provide efficient, excellent client services and exceed their expectations.

• Have accountability over controls - ensuring that there is a focus on the control environment in the team. Expected to be proactive, responsible, and drive the development and implementation of appropriate procedures to meet internal controls and ensure regulatory requirements are adhered to.

• Attend important meetings within IFS and SSIIL. Ensure messages are cascaded down to the teams. Prioritize projects and encourage regular liaisons with senior management team, provide departmental feedback on processes, client information, operational and risks control. Ensure clear and open communication within the wider Investor Services department.

• Lead project groups to understand industry regulatory impact & develop solutions and new products for our clients. Ensure a greater awareness of the risk environment within the department.

• Coordinate frequent meetings with managers and promote regular one-on-one meetings within the team. Motivate and initiate team developmental opportunities, trainings and encourage participation in mentor programs that can lead to the success of the team overall. Engage in team bonding to obtain a smooth workflow, co-operation and trust among the team, building an environment of continued learning and developmental opportunities.

• Using corporate Performance Evaluation tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports.

What we value

These skills will help you succeed in this role

• Experience in working on deadlines, ability to prioritize and multi task, well-organized, efficient, sensible, mature and work calmly under pressure.

Education & Preferred Qualifications

• Degree in finance and/or business related area

• 6 plus years’ experience in Fund Administration, preferable in Hedge Investor Services with at least 4 years in people and client relationships management.

• Proficiency in Microsoft Office applications especially in Excel.