We are looking for a Systems Analyst to provide support with a focus on development & management of business processes within our Enterprise Applications team.

• Australia’s largest NFP provider of health and Aged Care services • Generous salary packaging - up to $18,500 per annum tax free • Hybrid work arrangements - Kelvin Grove Head office

About Bolton Clarke

With RSL Care (QLD) and the RDNS (Victoria) at the heart of our DNA, Bolton Clarke has been at the forefront of healthcare and aged care services for more than 200 years. Bolton Clarke is Australia’s largest Independently owned, not for profit provider of independent living, health and wellbeing services. With over 10,000 team members across Australia, we have a passion for ensuring our customers live a life of fulfilment. We have an exceptional record in supporting active ageing, health, wellbeing and personal choice for our clients and residents across at home support, retirement living and residential services.

About the opportunity

We are searching for a full-time permanent Systems Analyst, based at our corporate head office on Musk Avenue in Kelvin Grove, Brisbane. The System Analyst will understand and document a wide range of business processes and streamline delivery of project initiatives across our business. Reporting to the Business Systems lead, your day-to-day responsibilities will include:

• Provide advice to Business System Owners, Users, and IS team members on all matters relating to planned changes, upgrades and vendor enhancements to applications. • Define business systems requirements, business processes and procedures that align to technical specifications, diagrams and flowcharts. • Regular audits and ensure secure data accuracy.
• Analyse existing application effectiveness and make recommendations to improve existing issues. • Deliver high quality documentation, ensuring alignment and compliance within the defined Business Analysis Framework, processes, tools, reporting regimes and approaches • Support the testing team with new and existing applications. • Assist with the planning, prioritising and scheduling of defect resolution. • Accept, manage and escalate service desk incidents and problems to resolution. • Undertake hands-on fixes and preventative maintenance including application configuration. • Perform and provide monthly user and security audits to the Enterprise Applications Team.

The position is permanent, full time with a minimum of 38 hours a week with a base salary range of $82,000 - $95,000 depending on experience + superannuation + salary packaging benefits!

What do we need from you?

• Minimum 3 years’ experience and hands on knowledge of enterprise applications and SQL. • Bachelor’s degree or higher in Information Technology • Understanding of problem identification, analysis and resolution with demonstrated skill in range of analytical tools and techniques, including modelling of systems, people and processes to achieve fit-for-purpose results. • Ability to develop user friendly training and procedures by interpreting technical documentation • Basic knowledge of programming languages and techniques including Microsoft .NET. • A pragmatic ‘can do’ approach to meeting time and quality requirements in a complex and challenging business and technical environment. • Strong written and oral communication skills with an ability to engage and influence both business and technical people. • Good level of knowledge of technology trends in business applications. • Willingness to be rostered on-call to respond to or manage time-critical Incidents or Disaster Recovery situations. Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

Our Benefits

Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:

• A work culture that values you and invests in your career • Salary packaging options and tax benefits of up to $15,900 plus additional $2600 in entertainment per year available • Options for additional purchased leave • Mobile phone and laptop provided • Flexible work arrangements with a mix of office and working from home • Employee Assistance Program for staff and their families • Private health insurance discounts • Flight Centre Travel Club holiday deals