Responsibilities

As a successful Datacenter Inventory & Asset Technician Manager your success will be measured by: 

People Management:

• Deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model – Live our culture, embody our values, and practice our leadership principles.
• Coach - Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
• Care - Attract and retain great people, know everyone’s capabilities and aspirations, and invest in the growth of others.

Safety Practices:

• Run daily safety topic huddles.
• Manage and coordinate any escalated task risks and reported issues.
• Train employees in safe and effective rack moving.
• Ensure team compliant with heavy-lifting equipment requirements.

Tactical Shift Management:

• Support the planning, management, and communication of end-to-end project plans with applicable stakeholders and teams.
• Assess resource and workflow patterns to determine any needed changes in work assignments to ensure timelines are met.

Inbound and Outbound Logistics:

• Be responsible for overall day-to-day operations and ensure inbound and outbound measuring processes are running smoothly and effectively.
• Manage escalated issues related to inbound and outbound logistics.

Customer Service:

• Ensure that all issues are documented, tracked, discussed, and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication.
• Drive focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks.
• Engage with internal and external stakeholders to manage issues as they arise.

Inventory Management:

• Lead a team of technicians responsible for material movement (e.g., inventory management/tracking, inventory staging), inventory cycle audits, and Data Center regulatory compliance or certification control audit activity.

Warranty Process Management:

• Drive direction to make sure expectations are met handling high level escalations.
• Empower junior employees to effectively process Return Merchandise Authorization (RMA) warranties.
• Work with internal stakeholders as needed related to finances around incorrectly handled RMA warranties.

Data Bearing Device (DBD) Destruction:

• Ensure all DBDs are destroyed.
• Ensure all DBDs leaving premises do not contain customer information.
• Coordinate with and oversee relationships with any third-party vendors who perform DBD destruction as necessary.

Procurement:

• Provide thought leadership on established methodologies and monitors outcomes for the overseen region(s).
• Comply with established methodologies and approaches to ensure delivery and execution of contracts and purchase orders.
• Work directly with the supply base to process price validation and deliver a single, accurate price to draft the PO in conjunction with senior leadership and procurement team.
• Process price and procurement requests requested by Microsoft management in support of server, network, Storage Area Network (SAN), and spare requirements.
• Contribute to risk management standards with appropriate internal teams for assigned equipment, organization, or services to improve processes or stakeholder satisfaction.
• Coordinate with internal stakeholders to order major equipment.
• Identify roadblocks to contract execution and escalate to senior procurement staff as needed.

Operational Excellence:

• Serve as subject matter expert and model compliance to junior team members.
• Drive consistency in processes and services to align with defined policies and procedures to meet expectations for accuracy and timeliness of delivery.
• Collaborate with internal stakeholders to influence workstreams towards a more simplified and/or automated approach by evolving processes, services, and solutions to increase efficiency and manage costs.

Other:

• Embody the Microsoft One culture and values.

Qualifications

Microsoft reviews all applications that meet the below Qualifications:

For this role, you are welcome to apply if you meet the following Required Qualifications:

• High School Diploma AND 3+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, logistics, or a related field.
  • OR equivalent experience.
• 1+ year(s) experience directing, supervising, or managing others.

While not required, we also look for the following Preferred Qualifications:

• 5+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
  • OR equivalent experience.
• 1+ year(s) project management experience.
  Certification in American Production and Inventory Control Society (APICS)/Association for Supply Chain Management (ASCM), International Association of Information Technology Asset Managers (IAITAM), Inventory Control, OR equivalent.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.
• NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.