Responsibilities

As a Datacenter Technician & Qualified Electrician, your success will be measured by: 

Responsibilities

Data Center Operations

• Deploying, energizing Pre-Loaded Server Racks, grounding server equipment ensuring electrical compliance and redundancy.
• Installation and testing of Power Infrastructure such as facility outlets and Tap-Offs.
• To manage/install and maintain Hot Aisle Containment installation to meet required environmental conditions.
• Perform CAT6, Optical Fiber and Electrical power cable installations & complete Industry standard testing.
• Physically assist in moving and racking equipment hardware rack / stack installations, testing, and troubleshooting using standard datacenter processes.
• Supporting deployment of on-site DC physical infrastructure including backbone infrastructure cabling & supporting hardware, fiber trays, cable basket.
• Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment.
• Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
• Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines.
• Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from other technicians. 

Service Delivery

• Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs), 
• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Provides guidance to technicians troubleshooting issues.
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.

Managing Services

• Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.

Data Center Work Environment

•  Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use) with additional focus on Electrical Safety and Electrical best practice.
• Complies with security and data management procedures and policies and completes required security training and alerts others to security concerns and/or incidents.
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.

Ownership

• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
• Learns the client’s business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.

Other

• Embody our culture and values

Qualifications

Microsoft reviews all applications that meet the below Qualifications:

For this role, you are welcome to apply if you meet the following Required Qualifications:  

• Electrical Qualification - National Craft Certificate with minimum 3 years’ experience post qualification.

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.