Purpose of the Role

As the first point of contact for our branch customers, the Customer Service Advisor will provide a professional, friendly and efficient service, both face to face and on the telephone.

You will support customers by identifying and recommending appropriate product & service options ensuring customers are at the heart of everything we do.

You will be an advocate for Bank of Ireland both internally and externally within the local community, providing simple, flexible, accessible financial services and products to customers, and enabling our customers, colleagues and communities to thrive.

Bank of Ireland Group is an equal opportunities employer and is committed to encouraging an inclusive environment which values and benefits from the diversity of our workforce.

What is the opportunity?

If you enjoying talking to people, working in a lively team environment and are passionate about progressing your career we will match your enthusiasm with career development and learning pathways and opportunities to attain professional qualifications. You can avail of our employee wellbeing programme, participate in colleague lead Inclusion and diversity networks and give back to your community by getting involved in our Begin Together programme.

Please note you must live in the jurisdiction for the business to which you are contracted.

Key Accountabilities

• As a member of our Customer Service Team, our focus is ensuring we address the needs of our customers in today's digitally focused and time challenged environment.
• You will provide a professional, friendly and efficient service, both face to face and on the telephone. You will take personal accountability to support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
• Ensure customers are at the heart of everything we do, focussing on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
• Carry out activities accurately and efficiently e.g. cash management / service, in a manner that is fully compliant with policies, branch operating procedures, controls and standards.
• Engage with customers and colleagues with high levels of positivity and drive, working flexibly and collaboratively across the branch team.
• Demonstrate a desire to achieve results whether it be generating revenue and operational efficiency, building your own skills & capability or achieving through continued studies.

Essential Skills & Experience

• Previous customer service experience demonstrating a high standard of service in every customer interaction.
• Self-motivated and upbeat with the drive to achieve agreed objectives and engage with career and personal development offerings to drive your career.
• Passion and dedication to identify sales leads and referrals.
• Excellent communication skills with the ability to work effectively as part of a team.
• Ability to maintain high levels of accuracy whilst working to tight timeframes.

Key Competencies

• Customer Focused - Self
• Accountable - Self
• Manage Risk - Self
• One Group, one team - Self
• Agile - Self