Who We Are Looking For

Reporting to an Officer within Custody Operations, this permanent position offers an opportunity for the successful candidate to manage a Custody team and be involved in future developments in an expanding and dynamic company.

The candidate will be expected to have experience of working as an operations manager and is required to strong operational knowledge of trade settlement, reconciliation, client servicing, process improvements and project delivery. A major focus will be on procedures and process improvement, performance management of staff, client interaction and ensuring compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of State Street.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Ensure current workflows and procedures are executed to reduce risk and improve deliverable efficiency

Proactively share new ideas to support process improvements

Escalate any issues to manager in a timely manner providing resolution suggestions as necessary

Understand client SLA provisions and relevant KPIs, support their delivery to ensure highest quality client service

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What You Will Be Responsible For

As a Senior Associate you will Promote collaboration with internal departments

• Contribute to local, regional of global initiatives/projects as necessary in order to expand network and support common objectives
• Responsible for staff recruitment, engagement and development
• Monitor and comply with changes to the 'risk' escalation chain including communicating amendments to staff where need e.g.. issues and suspicious transactions
• Manage own continued professional development, through engaging in the process and attending relevant training as per the development pathways
• Proactively acts to understand client needs and identify solutions to non-standards tasks/queries.
• Perform other duties as required

What We Value

These skills will help you succeed in this role

Build expertise in functional and technical knowledge across multiple disciplines attending training as required

Complete accurate processing of system information to meet internal standards (SOPS, Job Aids etc.)

Collaborate with others to drive success of team

Raise ideas to manager to support operational improvements

Respond in a timely manner to queries such as clients/internal departments

Identify and report all risk and compliance issues, breaches and suspicious activities

Act in accordance with Risk Excellence as part of our Way Ahead foundation

Education & Preferred Qualifications

Degree in Business / Financial Services or related

2 Experience within custody operations and team management

Client Service experience preferred