Purpose of the role

Our focus is on delivering abrilliant service to our brokers/clients to ensure, firstly that we retain their existing business in a highly competitive market and secondly, that the provision of high levels of service on existing portfolios is of assistance to our sales colleagues in securing additional Corporate new business.

Key Accountabilities

• Broad range of tasks relating to the general administration and business support obligations of Corporate Pensions operating in the Group Pensions and Group Risks market.
• The tasks are either automated system support tasks (requiring systems training/knowledge) or manual tasks that are required to enable Corporate Pensions to manage the business, report on any aspect of the business's Operations or manage any Escalations or Relationships with key stakeholders such as Clients, Brokers and Trustees.
• From time to time ad hoc tasks may be required to be performed to support specific initiatives or projects.
• Corporate Pensions will undergo periods of transformation and continuous improvement and during these periods systems, tasks and procedures may change.
• An essential part of the role involves delivering brilliant customer service in all transactions, which includes developing and maintaining strong working relationships with our clients.
• Ability to work in a busy environment across a number of different tasks including premium/benefit alterations, renewals, underwriting, unit rate reviews etc
• Work collaboratively with your colleagues to ensure all customer queries are dealt with in a timely, efficient and accountable manner
• Adhering to all relevant regulatory obligations on communications to trustees, scheme members and employers i.e., Trustee Annual Reports, Member Benefit Statements, 21 Day Rule letters and requirements of the Consumer Protection Code.
• Participate in individual and team development activities/training to maximise both individual and team performance, and champion transformation across the dept.

What is the opportunity

This role will present an excellent opportunity for the successful candidate tolearn withinan expandinganddynamic department which is focused on building relationships and providing award winning customer service!

Hybrid working - office based with working from home option.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements.

We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

#LI-HYBRID #IJ-HYBRID

Essential Skills & Experience

• Excellent written and verbal communication skills
• Strong attention to detail and focus on quality, with ability to check other people's work and solve problems
• Strong customer focus with an understanding of customer needs
• Team player with the ability to monitor own work for accuracy and quality
• Effective interpersonal skills and relationship management skills
• Ability to multi-task and assess priorities
• Strong PC skills to include excel
• Flexible attitude towards change, solutions orientated

Desirable Qualifications, Skills and Experience

• Third Level or Pensions related qualification
• QFA/APA/Pensions Diploma or working towards same
• Strong knowledge and understanding of Current Pensions legislation and in particular the Pensions Act 1990 ( as amended)

Key Competencies

• Serving Customers - Developed / Advanced
• Achieving Results - Developed / Advanced
• Delivering Quality - Developed / Advanced
• Setting and Meeting Priorities - Developed / Advanced
• Communicating - Developed / Advanced