Description Of Business

The New Ireland Assurance Corporate Pensions Department is responsible for the administration of Corporate Defined Contribution Pensions Schemes and PRSA contracts

Purpose Of Role

Our focus is on delivering a brilliant service to our brokers/clients to ensure, firstly that we retain their existing business in a highly competitive market and secondly, that the provision of high levels of service on existing portfolios is of assistance to our sales colleagues in securing additional Corporate new business.

Key Accountabilities

• The tasks are either automated system support tasks (requiring systems training/knowledge) or manual tasks that are required to enable Corporate Pensions to manage the business, report on any aspect of the business' Operations or manage any critical issues or relationships with key partners such as clients, brokers and trustees.
• From time to time ad hoc tasks may be required to be performed to support specific initiatives or projects. Corporate Pensions will also undergo periods of transformation and continuous improvement and during these periods systems, tasks and procedures may change.
• A key part of the role involves delivering brilliant customer service in all transactions, which includes creating and maintaining strong working relationships with our clients.
• Ability to work in a lively environment across a number of different tasks and work collaboratively with your colleagues to ensure all customer queries are taken care of in a timely, efficient and accountable manner
• Adhering to all relevant regulatory obligations on communications to trustees, scheme members and employers i.e., Trustee Annual Reports, Member Benefit Statements, 21 Day Rule letters and requirements of the Consumer Protection Code.
• Participate in individual and team development activities/training to maximise both individual and team performance, and champion transformation across the dept.