Who we are looking for

The Custody Client Service Units group is the visible face to our client base, and their agents, regarding all Custody Operations. In addition the teams have responsibility for agreed MIS production and analysis, risk monitoring and coding.

An opportunity exists for personnel at Associate 2 to work within this team, gaining extensive client service exposure at a practical level. Exemplary interpersonal skills alongside a demonstrated client service focus are pre-requisites for all members of this team.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Associate2 you will

• Day to day liaison with our clients and their agents in respect all Custody Operations functionality;
• Monitoring of SLAs;
• Assisting  custody CoEs with the resolution of complex issues as the need arises;
• Production and analysis of MIS;
• Act in accordance with Risk Excellence and role model Ethical behavior and decision making as part of our Way Ahead foundation

What we value

These skills will help you succeed in this role

• Build expertise in functional and technical knowledge across multiple disciplines attending training as required
• Complete accurate processing of system information to meet internal standards (SOPS, Job Aids etc.)
• Collaborate with others to drive success of team
• Raise ideas to manager to support operational improvements
• Respond in a timely manner to queries such as clients/internal departments
• Identify and report all risk and compliance issues, breaches and suspicious activities
• Act in accordance with Risk Excellence as part of our Way Ahead foundation

Education & Preferred Qualifications

• Degree in Business / Financial Services or related
• Experience within custody operations
• Client Service experience preferred