At The Source, we believe that the right tech makes all the difference and exist to help Canadians discover the endless possibilities of tech. We carry the latest tech, offer advice across all categories and networks, and put our customers first to ensure they find the right tech for them. 

Every day our Associates across the country help Canadians find the tech they want and need.  The Source is a great place to work and we are committed to your development through best in class training programs that help you do your best. Behind our in-store Associates is a supporting team of professionals who curate our product assortment, ensure on-time deliveries, create engaging marketing campaigns and help keep our systems running at peak capacity. 

We are passionate about what we do and look for individuals with their own passion, curiosity and genuine helpfulness to join us!

The career you want.

Be a liaison between store, customer and technician.  Gather updates on repairs and parts from technicians and vendors.  Updating Repair Tag system, sending out POS Hotswap requests. 

• Answering incoming calls or emails in regards to repairs that are being worked on, or for estimates
• Calling customers or stores with estimates, requests for information regarding repairs/payments if required
• Create repair tags and correct billing for POS Hot-swap requests
• Order parts required and handle inventory of purchased parts
• Auditing of repair tags to ensure billing is correct and technicians are paying attention to ACP and/or customer comments
• Printing of the daily shipping runs
• Perform all other duties as assigned
• Follow published policies related to health and safety rules specific to the workplace as provided by senior management. Promote health and safety within the workplace.  Report any potential problems or unsafe situations to supervisors and/or senior management.

Skills we’re looking for.

• Great customer Service and communication skills, on the phone or via email is required
• Must be able to meet deadlines in a fast-paced environment while maintaining accuracy
• Ability to read and write and have good math skills is required
• Experience with Microsoft office is essential
• Ability to multi-task or handle multiple requests at the same time is required
• Repair Tag Maintenance and experience with research, order & Track parts is an asset
• 1 year of experience in a similar position is preferred