About the business and the role

Established in 1997, Country Care Group is now considered one of the largest and most respected suppliers of medical and in-home aids, for people living with disability, mobility impairments and the aged.  

The successful applicant will be proficient in using Microsoft Office and required to check large volumes of orders placed by Health Professionals against contractual requirements..

This role is repetitive and consistent work, processing high volumes of orders and suits someone who enjoys consistency and repetitiveness in their workload.

A National Police check is required for this position 

Benefits 

• Employer Paid Parental Leave 
• Team bonuses on top of your salary
• Career growth and development through our Leadership Academy

Primary Responsibilities

• Provide excellent customer service over the phone and via email regarding the sale and supply of mobility and healthcare equipment
• Actively contribute as a team player to achieve departmental Key Performance Indicators including volume of processed orders, accuracy and phone calls received
• Work within tight time-frames to receive, check and action orders using a variety of databases and criteria
• Develop a sound understanding of various contractual guidelines to cross check against orders placed
• Prepare approval requests and quotes and submit to the appropriate funding bodies when required to support team members
• Check information on orders are correct, clear and up to date by using multiple database.

Essential

• Minimum 2 years experience in administration role
• High attention to detail and excellent computer literacy and accuracy
• Excellent literacy and numeracy skills
• Fast and accurate alpha numeric data entry skills
• Demonstrated attitude of service and experience in providing excellent customer service
• Fully Vaccinated against COVID-19