Purpose of the Role

You will be part of the Group Loans Administration Syndicates Team which has the responsibility for the timely and accurate booking of loans on which BOI is Agent on core applications and the ongoing maintenance and settlement of loan lifecycle events. This involves interaction with both customers and other lenders ensuring all lenders receive accurate communication, payments and instructions for new funding's, rollovers and repayments as expected and within agreed timelines.

They will work closely with our front line colleagues in Corporate Banking, specifically the Agency Team and US office, as well as our off-shore colleagues in HCL and Loan Servicing Partner, LINK Asset Services. They will be point of contact for any queries which come from our customers, other lenders and colleagues in Corporate Banking, Finance and other areas in the Group.

Key Accountabilities

• Building strong relationships with our partners and customers and ensuring the team complete requests in a timely and professional manner
• Responsibility for your own portfolio of customers.
• Act as point of contact for invoicing, queries, new facility set up and all related to tasks for those customers.
• Preparation of drawdowns and collection of repayments, interest and fees.
• Issuing of drawdown, rollover, repayment notifications to lenders via fax and email.
• Daily volume of outgoing payments to lenders for interest, fees, repayments.
• Reconciliation of accounts and monitoring of key controls
• Monitoring Bank Reconciliation items are ensuring items are raised and cleared.
• Identifying and driving improvements in current processes across the Team
• Ensuring queries received are actioned in a timely and professional manner

What is the opportunity?

This role will provide an excellent development opportunity and will suit an ambitious and self-motivated individual seeking to work in a professional, dynamic and fast paced environment.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements.

We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

Essential Skills & Experience

• Background in banking.
• Strong numerical, analytical and problem solving skills
• Customer service experience, specifically over the phone/ face to face.
• Ability to work well in a team environment, as well working on own initiative
• Self-motivated with an ability to work in a fast paced, target driven environment.
• Strong attention to detail and accuracy in work outputs
• Passion for service excellence and serving our customers brilliantly
• Excellent written and oral communication skills

Desirable Qualifications, Skills & Experience

• Payments experience
• Loans Administration experience
• Excel experience

#li-hybrid #ij-hybrid

Key Competencies

• Customer Focused - Self
• Agile - Self
• One Group, one team - Self
• Champion Transformation - Self
• Manage Risk - Self