Key Accountabilities

Provide detailed analysis and understanding of customers' needs and interests across different customer segments and products.

Responsible for providing insight into the performance of your squad's activity and identify actions to increase performance. Following through to ensure change is delivered and measured.

Set the standard for high quality and impactful output across the team.

Support the development of a strong culture within Customer Analytics to attract and retain top talent.

Play a key role in building the brand of Customer Analytics internally and externally by demonstrating the value Customer Analytics delivers for our Customers.

Who are You

Essential Skills / Experience

• Previous experience working in Analytics /Business, with at least 2 years' as a senior analyst or analytics manager.
• Strong partner management skills and a proven track record of inspiring change through data and analytics.
• Experience working in a commercial, marketing or trading performance role.
• SQL skills are essential.
• Experience of working in Agile delivery squads.

Desirable Skills / Experience

• Bachelors in Business, Mathematics, Computer Science, Analytics, or equivalent quantitative field.
• Experience with Teradata, Tableau or similar data technologies.
• Experience of working in financial services and/or with marketing teams
• Demonstrable experience measuring the value of analytics in terms of increased revenue, customer outcomes or reduced cost.

Location

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

This job can be done anywhere in the Republic of Ireland with the primary office location as Dublin to which travel will be required for in person collaboration.

Exact frequency to be agreed with manager.

Please note you must live in the jurisdiction for the business to which you are contracted.

Key Competencies

• One Group, one team - Self
• Accountable - Self
• Customer Focused - Self
• Agile - Self
• Manage Risk - Self