About the role

Lifecare are seeking a Client Services Officer to join our dedicated team and positively contribute to the exceptional care of our patients. This is a casual role working to support the team in Frankston, you will enjoy been ideally located to cafes, free parking, and access to public transport. This position given its nature is required to deliver a professional and confidential service whilst also demonstrating a high quality of customer service orientation.

In this role you will be……

• Answering and addressing incoming telephone queries in a timely and polite manner
• Supporting the team of Physiotherapists and Allied Health professionals
• Scheduling patient appointments and answering general queries
• Processing payments, invoicing and balancing daily banking
• Collecting payment of unpaid invoices
• Assisting with stock taking and ordering of medical and allied health stock
• General housekeeping duties including general tidying of clinic rooms, clinic waiting areas, kitchen clean up and replenishing items in mentioned areas
• Various other administrative duties

What's in it for you?
As a valued member of the Lifecare team, you will benefit from:

• A supportive network of multidisciplinary leaders and mentors
• Individualised professional development opportunities driven by you
• Discounted Massage or Physiotherapy treatments
• Social events
• Opportunity to undertake First Aid, CPR and Mental Health First Aid Training
• Discounted health insurance
• Ability to experience the various APM Group Health brands to broaden your skill set and career growth

Thinking about applying? Here's what we're looking for:

• Polished and professional presentation, punctual with a high level of self-motivation to ensure the smooth day-to-day running of the office
• Excellent telephone manner
• Excellent time management skills and ability to multitask 
• Advanced experience using Microsoft Office Suite
• Committed to working within a team environment
• Excellent written and verbal communication skills when liaising with internal and external stakeholders 
• Available to work across a rotating roster
• National Police Check