Purpose of the role

The role involves working within a team of skilled claims assessors who medically assess all new Income Protection claims for our customers, while also ensuring the ongoing management of our customers' claims in payment.

Key Accountabilities

• Assessing new claims and deciding on necessary medical and financial requirements
• Making decisions on new claims for our customers when all evidence has been received
• Calculating the claim benefits owed to our customers, and managing the ongoing payment of these benefits
• Reviewing existing claims to ensure the terms for ongoing payment to our customers continues to be met
• Considering rehabilitation opportunities for our customers wherever appropriate
• Corresponding with Brokers, Employers, Customers and Doctors
• Developing a high level of technical and medical expertise
• Build and maintain effective working relationships within various internal Business Divisions
• Interact with Industry colleagues and reinsurers and keep up to date with claims standard process

What is the opportunity

We are seeking to recruit a Claim Assessor to join our Claims team. This is an interesting, meaningful and rewarding role and involves working with many internal and external functions!

Income Protection benefits are payable to our individual customers or members of group schemes if they are absent from work due to illness or injury. Due to recent New Business Growth, especially in the Group Risk area, the team is expanding and it now pays approximately 1200 claims to our customers each month.

The team is privileged to work directly with our customers and interact daily with members of three Distribution channels i.e., Independent Financial Brokers, New Ireland Financial Advisors and the Bank of Ireland network.

Hybrid working - office based with working from home option.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements.

We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

Essential Qualifications

• CII Diploma in Life and Disability Claims (DLDC) or
• CII Diploma in Life and Disability Underwriting (DLDU) or
• QFA Qualification.

Essential Skills and Experience

• An interest in helping people and in securing the correct claim outcomes for our customers
• An understanding of risk claims processes.
• Highly-organised and self-motivated individual with an ability to prioritise optimally, work both independently and as part of a team.
• Excellent written and verbal communication skills.
• To be accurate, with a strong attention to detail.
• A curiosity about working in a medically-based, technical function.

Desirable Qualifications, Skills and Experience

• Experienced Claims Assessor

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Key Competencies

• Customer Focused - Self
• Accountable - Self
• One Group, one team - Self
• Agile - Self
• Manage Risk - Self