HBF is currently seeking a dynamic and energetic people leader to join our branch network. Reporting to the Area Manager, this role will be offered as permanent, full-time opportunity.

As a Branch Manager, you will play a key part in our brand promise to provide the best personalised experience possible for our valued members. As a leader, you will mentor, coach and develop a team that actively engage with a diverse range of new and existing members across our branch network. Your role is to lead this team to best understand our members, discuss their needs and ensure they receive products and services that are tailored to those needs.

About You

• Exceptional customer service skills with previous experience leading and developing a successful sales and customer service team
• Private health insurance experience highly regarded 
• A self-starter who is outcomes driven
• Demonstrated ability to achieve business goals within budget and deadlines
• Ability to engage, motivate and manage change within a competitive customer service environment
• Proven ability to coach and develop people using structured and methodical processes
• Well-developed communication, organisational and time management skills
• Analytical approach to identifying issues and making appropriate decisions

How to Apply

To apply, please click on the "Apply for this job" button and send through a copy of your recent CV along with a covering letter outlining why your skill and experience meet the requirements of this role.

About HBF

As a not-for-profit and national long-standing private health insurer (we’ve been around for over 80 years!), HBF continues to challenge the status quo. Our strategy focuses on business growth and sustainability, enhanced technological capabilities and ongoing improvements to our service. Above all, we’re there for our members in the moments that matter. We remain true to bettering the health of all Australians, doing what is right and not what is easy, and providing affordable healthcare that meets our member’s needs.

With over a million members nation-wide and an organisational presence that keeps on expanding, we’re stepping into new opportunities and need you to help get us there.

  Our Values

Members are our reason We do the right thing We are brave We work as one

Employee Benefits

Fully subsidised gold private hospital insurance cover 13 days personal leave per year Career development opportunities Generous salary packaging options Access to corporate discounts across a range of retail, restaurants and hotels