What is the opportunity?

In this role, you will be the client’s primary point of contact for all day-to-day Clients related operational queries, liaising internally with various operational teams to ensure our clients receive an exceptional experience.

What will you do?

• Point of contact for servicing our clients and interacting with the market and other providers
• Provides critical support for all day-to-day Clients related operational issues & queries
• Answering all Clients enquires as experts in their field
• Understanding of client processing
• Participation in virtual client teams, representing Client Operations
• Direct liaison with other operational teams to resolve daily operational issues
• Provide support to other internal teams as defined in SLA.
• Global understanding of customer expectations and satisfactions levels
• Audit coordination and follow up

What do you need to succeed?

Must-have

• University degree (preferred)
• Appropriate languages competencies
• Industry related courses
• Client service experience
• Proven track record in leading initiatives, managing cross-functional relationships
• Preferably 3-5 years relevant working experience
• Investor service operations experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
• Opportunity to obtain hands-on experience throughout your role
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation