Purpose of the Role

You will provide professional, friendly and outstanding service to business and personal customers. You will be a visible presence in the branch, delivering a more personal customer experience.

Key Accountabilities

• Guided by the County Plan represent BOI in a specific market or geographical area as the face of BOI in local business and in the communities developing new business and growing market share
• Lead a high performing team across a cluster of branches
• Support Business & Community Networks (virtual and physical) taking responsibility to curate or build new networks as opportunity arises through local intermediaries/chambers/contacts
• Generate sales opportunities and build customer preference and refer business to Direct/Advisors
• Conduct non-bank and existing Customer meetings in line with Cluster Lead/Head of County objectives and BDF - in the Customers location of choice
• Advocate on behalf of the Customer and drive improvements to the Customer Experience impacting NPS
• Connect customers both business and personal to each other and seek opportunities to present appropriate BOI service offerings and propositions in order to strengthen the customer product service relationship
• Proactively survey the market develop tangible MI to understand and develop insights and spot opportunities to optimize business growth in order to create and build relationships
• Take ownership for key growth line in some counties depending on the scale of the markets
• Represent their market within BDF and deliver on elements as per county plan
• Ownership of elements of the Enterprise Agenda including Enterprise activities and sector events etc.

What is the opportunity

Working as part of a collaborative and dynamic team you will have the opportunity to work closely with our personal and business customers. This is an excellent position that will enable you to build your career with Bank of Ireland.

Essential Qualifications

Minimum Competency Code (MCC) applies to this role. To be considered for this role an individual must be an accredited individual prior to submitting an application. Minimum acceptable level of accreditation:

• QFA OR
• APA Loans
• APA Savings & Investments &
• APA Regulations

Essential Skills & Experience

• Strong Credit experience with ability to maintain high standards in lending and good track record in submitting high quality Credit Applications.
• Proven Track Record in achieving sales and income through quality FNR's with evidence of strong dedication to the delivery of Sales Models.
• Strong Customer focus and validated dedication to improving Customer Experience and delivery of initiatives.
• Strong external focus with good understanding of local market strategy with the ability to identify new business opportunities.
• Ability to establish relationships with key Customers/Influencers
• Capable of taking a Leadership role within the team.
• Business lending and credit knowledge!
• Read and interpret business accounts
• Business Development ability and experience with skill and ability to convert business, close a sale and win the business
• Comfortable with a public profile and skilled when communicating publicly
• Ability to influence senior business and community leaders

Key Competencies

• One Group, one team - Self
• Accountable - Self
• Agile - Self
• Customer Focused - Self
• Manage Risk - Self