Purpose of the Role

As the point of contact for customers whose accounts are over-limit, you will have a detailed knowledge of the products & services we offer. The role holder will ensure that customers are contacted and the appropriate procedures are followed to minimise credit losses.

Key Accountabilities

• Manage and effectively organise a portfolio of accounts via Case Management or Dialler files to pro-actively engage with & contact customers who are in arrears.

• Work with customers and third party professional representatives in a way that embodies our customer ethos & values.

• Negotiate to assist in obtaining a payment and/or an agreed arrangement.

• Resolve customer queries/requests in conjunction with other departments.

• Keep up to date and adhere to departmental Policy and Procedures in a constantly evolving environment.

• Take personal responsibility for continued professional development.