Full Time Customer Service/Administration Assistant

Decor8 Tiles is a leading decorative tile wholesale company located in Oakleigh South, Victoria. Established in 2005, the company supplies major ceramic tile retailers and wholesale distributors with decorative mosaic and ceramic tile products.

An exciting opportunity has arisen to join our company and become a key part of our successful team. We are seeking an outgoing, experienced Customer Service/Administration Assistant to be the first point of customer contact at our office/warehouse. In a fast-paced environment, you will need to be accurate, reliable, customer focussed, and extremely organised.

This is a full-time role of 7.5 hours per day, 9am to 5pm (Monday-Friday).

The Requirements

• Outstanding Customer Service with a smile.
• Punctual, committed, and hard working.
• A friendly/patient phone manner.
• Commitment to exceptional customer service.
• High attention to detail and accuracy.
• Ability to work autonomously or as part of a team.
• Ability to handle a demanding, fast paced environment.
• Experience in Customer Service/Administration.
• Good interpersonal skills, including clear and concise communication– both written and verbal.    
• Good time management and organisation skills.
• Ability to manage multiple tasks simultaneously.
• Intermediate Microsoft Office skills.
• Honesty, reliability, and great personality.

The Role

Working closely with our friendly and supportive team. The Customer Service/Administration Assistant role will be a key support in our busy office and be responsible for :

Providing a high level of customer service to maintain existing client relationships.
Data entry and order processing.
Assist customers with phone enquiries, product information and specifications.
Follow up delivery schedules with transport company.
Account enquiries.
General administration duties.

If you believe you meet these requirements and are ready for a change, please apply with a cover letter and resume to accounts@decor8tiles.com

Employer questions

Your application will include the following questions:

• Do you have experience in administration?
  
  
• Do you have customer service experience?
  
  
• Do you have data entry experience?
  
  
• Which of the following statements best describes your right to work in Australia?
  
  
• Which of the following statements best describes your Covid-19 vaccination status?