Front Office - Hotel Receptionist - Quest Innaloo

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji.

Quest Innaloo is a 80 rooms property located opposite IKEA, minutes form Perth CBD and Westfield Innaloo shopping center. The hotel accommodation offers Studio rooms, One and Two Bedroom Executive Apartments.

Quest Innaloo now has an exciting opportunity available for a Front Office Receptionist to join its team on a casual hourly basis working approximately 15 - 25 hours per week.

In this role, you will be responsible for:

• Delivering exceptional customer service
• Hotel Front Office operations, taking reservations, check in /out
• Attending to all guests requests and managing their accounts
• Guest reception and administration duties
• Facilitate communication between all departments

Your key attributes:

• Logical thinker and an organized individual
• Accuracy in work performed and attention to detail
• A positive and can-do attitude
• Excellent interpersonal skills
• Experience within customer service
• Cross training in Housekeeping maybe required, Guest Services

Your will be required to produce:

• State legislative vaccination evidence
• Current Police Clearance, cost $35 approx.*
• First Aid Course (can be obtained after starting work)*
• Hygiene Certificate, cost $18 (can be obtained after starting work)*

*Costs are tax deductible at the time of your tax return for 2021-2022.

Please note that generally the shifts are rostered between 7am and 11pm, from Monday to Sunday and 9am to 5pm over Public Holidays.  

About us: 

If you meet the above criteria and have a passion for customer service and the hospitality industry, please forward your resume along with a brief cover letter. It is also encouraged to submit a short video about yourself through a Vimeo or Youtube link outlining your interest and suitability to these great opportunities. 

The Ascott Limited is a member of CapitaLand. It is one of the leading international lodging owner-operators with more than 700 properties in over 170 cities spanning more than 30 countries across Asia Pacific,Europe, the Middle East, Africa and the USA. 

Its portfolio of serviced residence and hotel brands includes Ascott, Citadines,Citadines Connect, Somerset, Quest, The Crest Collection, lyf and the Tauzia portfolio of brands.

Applications

To apply, please direct your letter of application / CV to:

Atin Aggarwal 

Hotel General Manager

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
  
  
• Which of the following statements best describes your Covid-19 vaccination status?
  
  
• How many years' experience do you have as a Hotel Receptionist?
  
  
• How many years' experience do you have in the hospitality & tourism industry?